SergeModular

--- In SergeModular@yahoogroups.com, "Carbon111" <carbon111@v...> wrote:
> Hi Folks,
> Anybody talk to Rex for a few days? I've been trying the STS number for two
> weeks now and get the "memory is full" message. So I finally tried his home
> phone - the number has been disconnected. I was told by Rex to expect a panel to
> be delivered via Fedex the first part of last week but no show yet...and its
> impossible to contact Rex. I'm considering a telegram. :(
> Any suggestions would be most welcome.
> Best Regards, James
> --
> http://www.carbon111.com

--- Carbon111 <carbon111@...> wrote:
> Hi Folks,
> Anybody talk to Rex for a few days? I've been trying
> the STS number for two
> weeks now and get the "memory is full" message. So I
> finally tried his home
> phone - the number has been disconnected. I was told
> by Rex to expect a panel to
> be delivered via Fedex the first part of last week
> but no show yet...and its
> impossible to contact Rex. I'm considering a
> telegram. :(
> Any suggestions would be most welcome.
> Best Regards, James
>

Keeo trying James... he's there.. talked to him about
three weeks ago when i ordered a panel. He's training
two new assemblers and they are away from the local
area so it's tough. His main assembler is kind of a
flake so don't hold your breath about delivery. I've
had a panel on order since last January! but have
faith... he'll deliver eventualy
KInd Regards
John DuVal
> http://www.carbon111.com
>
>
>
>


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> >
> > Since you've made the comment, I'd really like to
> > know what makes you
> > think that this is the case.
> > I'm going to assume that your the main assembler...
> seems like you promise a delivery date and then don't
> come through... that's a flake in my book. If you say
> six weeks and you get four weeks into it and it's not
> happening.. be up front so Rex can tell the
> customer.Again.. i'm assuming your the guy...so....
> i've had my panel on order for a year...that's a
> flake...Rex has had to apologize over and over for the
> delay. At over 3K for the panel a year is jive. no
> insult to your technical chops....and yes,... i do
> know what's involved in putting one of these things
> together.This isn't a hobby, it's a business. If the
> goods can't get delivered on time, step aside.You can
> re-buttal me and torch me till the cows come
> home...and i expect you to...but the fact remains...
> people aren't getting their orders on the promised
> dates. I don't even ask for a date anymore... i just
> say "whenever"
>
> kind regards
> John DuVal
> > .... if your not the assembler, then my humble
> apologies.... but it seems to me that Rex mention your
> name on more than one occasion
> >
> >
> >
> >
> > john duval wrote:
> >
> > > --- Carbon111 <carbon111@v...> wrote:
> > > > Hi Folks,
> > > > Anybody talk to Rex for a few days? I've been
> > trying
> > > > the STS number for two
> > > > weeks now and get the "memory is full" message.
> > So I
> > > > finally tried his home
> > > > phone - the number has been disconnected. I was
> > told
> > > > by Rex to expect a panel to
> > > > be delivered via Fedex the first part of last
> > week
> > > > but no show yet...and its
> > > > impossible to contact Rex. I'm considering a
> > > > telegram. :(
> > > > Any suggestions would be most welcome.
> > > > Best Regards, James
> > > >
> > >
> > > Keeo trying James... he's there.. talked to him
> > about
> > > three weeks ago when i ordered a panel. He's
> > training
> > > two new assemblers and they are away from the
> > local
> > > area so it's tough. His main assembler is kind of
> > a
> > > flake so don't hold your breath about delivery.
> > I've
> > > had a panel on order since last January! but have
> > > faith... he'll deliver eventualy
> > > KInd Regards
> > > John DuVal
> > > > http://www.carbon111.com
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> > > __________________________________
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> > >
> >
>

> >
> > >
> > >
> > >
> > > To unsubscribe from this group, send an email to:
> > > SergeModular-unsubscribe@yahoogroups.com
> > >
> > > Keep on Patchin'!
> > >
> > >
> > > Your use of Yahoo! Groups is subject to the Yahoo!
> > Terms of Service
> > > <http://docs.yahoo.com/info/terms/>.
> >
> >
>
>
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> I agree with John. If you read the forums of other modular synth
> companies, one of the most common complaints is failure to meet a
> promised turn-around deadline. Extremely frustrating, indeed.
> This has been a common flaw of Paul Schreiber (Synthtech), which has
> made him lose customers. One of the main reasons I've stuck with
> Serge (besides it being a wonderful instrument, of course!) is how
> good Rex was at meeting his promised deadlines (with millimetric
> precision!). This time he just tells me in a flustered tone of
> voice: "I don't know. I need to talk to *blank* and ask him what's
> the deal is. Please be patient." This is for 2 panels I ordered in
> the Springtime.
> So all we ask for is a realistic anticipated delivery time even
> before we order. If it's gonna be so long, then it'll be up to us to
> proceed with the order, as long as we have realistic expectations.
> To be honest, had I known it would have been this long, I would have
> bought me another Cwejman, instead.
> An opinion from a valid customer (I've purchased 5 panels already,
> plus the two currently on order).
>
> cuari7
>
>>>Since you've made the comment, I'd really like to
>>>know what makes you
>>>think that this is the case.
>>>I'm going to assume that your the main assembler...
>>
>>seems like you promise a delivery date and then don't
>>come through... that's a flake in my book. If you say
>>six weeks and you get four weeks into it and it's not
>>happening.. be up front so Rex can tell the
>>customer.Again.. i'm assuming your the guy...so....
>>i've had my panel on order for a year...that's a
>>flake...Rex has had to apologize over and over for the
>>delay. At over 3K for the panel a year is jive. no
>>insult to your technical chops....and yes,... i do
>>know what's involved in putting one of these things
>>together.This isn't a hobby, it's a business. If the
>>goods can't get delivered on time, step aside.You can
>>re-buttal me and torch me till the cows come
>>home...and i expect you to...but the fact remains...
>>people aren't getting their orders on the promised
>>dates. I don't even ask for a date anymore... i just
>>say "whenever"
>>
>> kind regards
>> John DuVal
>>
>>>.... if your not the assembler, then my humble
>>
>>apologies.... but it seems to me that Rex mention your
>>name on more than one occasion
>>
>>>
>>>
>>>
>>>john duval wrote:
>>>
>>>
>>>>--- Carbon111 <carbon111@v...> wrote:
>>>>
>>>>>Hi Folks,
>>>>>Anybody talk to Rex for a few days? I've been
>>>
>>>trying
>>>
>>>>>the STS number for two
>>>>>weeks now and get the "memory is full" message.
>>>
>>>So I
>>>
>>>>>finally tried his home
>>>>>phone - the number has been disconnected. I was
>>>
>>>told
>>>
>>>>>by Rex to expect a panel to
>>>>>be delivered via Fedex the first part of last
>>>
>>>week
>>>
>>>>>but no show yet...and its
>>>>>impossible to contact Rex. I'm considering a
>>>>>telegram. :(
>>>>>Any suggestions would be most welcome.
>>>>>Best Regards, James
>>>>>
>>>>
>>>>Keeo trying James... he's there.. talked to him
>>>
>>>about
>>>
>>>>three weeks ago when i ordered a panel. He's
>>>
>>>training
>>>
>>>>two new assemblers and they are away from the
>>>
>>>local
>>>
>>>>area so it's tough. His main assembler is kind of
>>>
>>>a
>>>
>>>>flake so don't hold your breath about delivery.
>>>
>>>I've
>>>
>>>>had a panel on order since last January! but have
>>>>faith... he'll deliver eventualy
>>>> KInd Regards
>>>> John DuVal
>>>>
>>>>>http://www.carbon111.com
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>>__________________________________
>>>>Do you Yahoo!?
>>>>Protect your identity with Yahoo! Mail
>>>
>>>AddressGuard
>>>
>>>>http://antispam.yahoo.com/whatsnewfree
>>>>
>>>>Yahoo! Groups Sponsor
>>>>ADVERTISEMENT
>>>>
>>>
> <http://rd.yahoo.com/SIG=12c6k3b76/M=267637.4116719.5338353.1261774/D=
> egroupweb/S=1705032144:HM/EXP=1069340106/A=1853619/R=0/*http://www.net
> flix.com/Default?mqso=60178356&partid=4116719>
>
>>>>
>>>>
>>>>To unsubscribe from this group, send an email to:
>>>>SergeModular-unsubscribe@yahoogroups.com
>>>>
>>>>Keep on Patchin'!
>>>>
>>>>
>>>>Your use of Yahoo! Groups is subject to the Yahoo!
>>>
>>>Terms of Service
>>>
>>>><http://docs.yahoo.com/info/terms/>.
>>>
>>>
>>
>>__________________________________
>>Do you Yahoo!?
>>Protect your identity with Yahoo! Mail AddressGuard
>>http://antispam.yahoo.com/whatsnewfree
>
>
>
>
> To unsubscribe from this group, send an email to:
> SergeModular-unsubscribe@yahoogroups.com
>
> Keep on Patchin'!
>
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
>

> I don't know any details, but one of the builders
> had to deal with a
> major family illness or similar situation.
>
> I remember my first order in 1997 - I was to get
> together & play in a
> group on a Saturday. I received it the day before
> (Friday) and on the
> Fedex slip I noticed Rex had bumped the priority at
> no cost to me, and
> he never mentioned it. It was delivered with a TKB
> screw loose (from
> vibrations during shipping), Rex sent me a little
> kit with some extra
> washers & screws, again NC. And he put Roxanne on
> the phone so I could
> say hi & tell her what a terrific job she did.
>
> Sigh.
>
> cuari7 wrote:
> > I agree with John. If you read the forums of other
> modular synth
> > companies, one of the most common complaints is
> failure to meet a
> > promised turn-around deadline. Extremely
> frustrating, indeed.
> > This has been a common flaw of Paul Schreiber
> (Synthtech), which has
> > made him lose customers. One of the main reasons
> I've stuck with
> > Serge (besides it being a wonderful instrument, of
> course!) is how
> > good Rex was at meeting his promised deadlines
> (with millimetric
> > precision!). This time he just tells me in a
> flustered tone of
> > voice: "I don't know. I need to talk to *blank*
> and ask him what's
> > the deal is. Please be patient." This is for 2
> panels I ordered in
> > the Springtime.
> > So all we ask for is a realistic anticipated
> delivery time even
> > before we order. If it's gonna be so long, then
> it'll be up to us to
> > proceed with the order, as long as we have
> realistic expectations.
> > To be honest, had I known it would have been this
> long, I would have
> > bought me another Cwejman, instead.
> > An opinion from a valid customer (I've purchased 5
> panels already,
> > plus the two currently on order).
> >
> > cuari7
> >
> >>>Since you've made the comment, I'd really like to
> >>>know what makes you
> >>>think that this is the case.
> >>>I'm going to assume that your the main
> assembler...
> >>
> >>seems like you promise a delivery date and then
> don't
> >>come through... that's a flake in my book. If you
> say
> >>six weeks and you get four weeks into it and it's
> not
> >>happening.. be up front so Rex can tell the
> >>customer.Again.. i'm assuming your the
> guy...so....
> >>i've had my panel on order for a year...that's a
> >>flake...Rex has had to apologize over and over for
> the
> >>delay. At over 3K for the panel a year is jive.
> no
> >>insult to your technical chops....and yes,... i do
> >>know what's involved in putting one of these
> things
> >>together.This isn't a hobby, it's a business. If
> the
> >>goods can't get delivered on time, step aside.You
> can
> >>re-buttal me and torch me till the cows come
> >>home...and i expect you to...but the fact
> remains...
> >>people aren't getting their orders on the promised
> >>dates. I don't even ask for a date anymore... i
> just
> >>say "whenever"
> >>
> >> kind regards
> >> John DuVal
> >>
> >>>.... if your not the assembler, then my humble
> >>
> >>apologies.... but it seems to me that Rex mention
> your
> >>name on more than one occasion
> >>
> >>>
> >>>
> >>>
> >>>john duval wrote:
> >>>
> >>>
> >>>>--- Carbon111 <carbon111@v...> wrote:
> >>>>
> >>>>>Hi Folks,
> >>>>>Anybody talk to Rex for a few days? I've been
> >>>
> >>>trying
> >>>
> >>>>>the STS number for two
> >>>>>weeks now and get the "memory is full" message.
> >>>
> >>>So I
> >>>
> >>>>>finally tried his home
> >>>>>phone - the number has been disconnected. I was
> >>>
> >>>told
> >>>
> >>>>>by Rex to expect a panel to
> >>>>>be delivered via Fedex the first part of last
> >>>
> >>>week
> >>>
> >>>>>but no show yet...and its
> >>>>>impossible to contact Rex. I'm considering a
> >>>>>telegram. :(
> >>>>>Any suggestions would be most welcome.
> >>>>>Best Regards, James
> >>>>>
> >>>>
> >>>>Keeo trying James... he's there.. talked to him
> >>>
> >>>about
> >>>
> >>>>three weeks ago when i ordered a panel. He's
> >>>
> >>>training
> >>>
> >>>>two new assemblers and they are away from the
> >>>
> >>>local
> >>>
> >>>>area so it's tough. His main assembler is kind
> of
> >>>
> >>>a
> >>>
> >>>>flake so don't hold your breath about delivery.
> >>>
> >>>I've
> >>>
> >>>>had a panel on order since last January! but
> have
> >>>>faith... he'll deliver eventualy
> >>>> KInd Regards
> >>>> John DuVal
> >>>>
> >>>>>http://www.carbon111.com
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>
> >>>>
> >>>>__________________________________
> >>>>Do you Yahoo!?
> >>>>Protect your identity with Yahoo! Mail
> >>>
> >>>AddressGuard
> >>>
> >>>>http://antispam.yahoo.com/whatsnewfree
> >>>>
> >>>>Yahoo! Groups Sponsor
> >>>>ADVERTISEMENT
> >>>>
> >>>
> >
>

> >
>

> > flix.com/Default?mqso=60178356&partid=4116719>
> >
> >>>>
> >>>>
> >>>>To unsubscribe from this group, send an email
> to:
> >>>>SergeModular-unsubscribe@yahoogroups.com
> >>>>
> >>>>Keep on Patchin'!
> >>>>
> >>>>
> >>>>Your use of Yahoo! Groups is subject to the
> Yahoo!
> >>>
> >>>Terms of Service
>

> Moving things along.
> Not being specific about STS but I do think this kind of thing is

> huge issue. I also agree that it's neither professional or

> I have rejected buying into some modular systems because I know the

> times are never adhered too and end up being extremely lengthy.
> I recently waited nearly 9 months for a couple of modules, which was
> unforeseen when I ordered them.
> At this point I have to say congratulations to Bruce Duncan who has

> delivered Modcan modules within a reasonable time frame. I recently

> about some new modules and he replied his workload was very heavy

> endeavouring to hire more staff and move to a bigger facility.
> Communication is key. I think the modular manufacturers should be

> about delivery times and keep their customers well informed about

> they crop up. I get the impression with some of them that if you

> a big noise and become a nuisance your order is likely to slip

> be replaced by the orders of customers who are being obnoxious.
> This is a sorry state of affairs.
> Another example I want to highlight is Analogue Systems. Bob

> sold a huge amount of modules in the last 5 years and I've never

> any complaints about delivery times.