--- We can work this thread to death but in closing
i'll just say that i don't mind waiting a long time
for a panel, but this pushes my patience just
alittle...this is the longest it's ever been, and Rex
and i have discussed it many times. Seems the main
problem is that at presant there is only one main
assembler and after all we are all human and things
come up...to this end he has found two other people he
is in the process of training and believe me it is a
slow process. The hardest part for me is having that
much cash (the 50%) hanging out there for so long and
Rex knows that it is a problem for me and probably a
good number of other people. He is just as frustrated
as we are. I just say .... vent a little steam when ya
have to...(like me).. but rest assured, Rex is an
honorable person and a good personal friend to boot.
I'll get the panel and so will we all. We're just
going to have to wait longer than what we have
experienced in the past. Gone are the days when
Roxanne could crank out three or more a month. And
yes... i've put my money where my belief is... I
ordered another panel just a couple weeks ago.
Kind regards
John Duval
John P <johnp299792@...> wrote:
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i'll just say that i don't mind waiting a long time
for a panel, but this pushes my patience just
alittle...this is the longest it's ever been, and Rex
and i have discussed it many times. Seems the main
problem is that at presant there is only one main
assembler and after all we are all human and things
come up...to this end he has found two other people he
is in the process of training and believe me it is a
slow process. The hardest part for me is having that
much cash (the 50%) hanging out there for so long and
Rex knows that it is a problem for me and probably a
good number of other people. He is just as frustrated
as we are. I just say .... vent a little steam when ya
have to...(like me).. but rest assured, Rex is an
honorable person and a good personal friend to boot.
I'll get the panel and so will we all. We're just
going to have to wait longer than what we have
experienced in the past. Gone are the days when
Roxanne could crank out three or more a month. And
yes... i've put my money where my belief is... I
ordered another panel just a couple weeks ago.
Kind regards
John Duval
John P <johnp299792@...> wrote:
> I don't know any details, but one of the builders<http://rd.yahoo.com/SIG=12c6k3b76/M=267637.4116719.5338353.1261774/D=
> had to deal with a
> major family illness or similar situation.
>
> I remember my first order in 1997 - I was to get
> together & play in a
> group on a Saturday. I received it the day before
> (Friday) and on the
> Fedex slip I noticed Rex had bumped the priority at
> no cost to me, and
> he never mentioned it. It was delivered with a TKB
> screw loose (from
> vibrations during shipping), Rex sent me a little
> kit with some extra
> washers & screws, again NC. And he put Roxanne on
> the phone so I could
> say hi & tell her what a terrific job she did.
>
> Sigh.
>
> cuari7 wrote:
> > I agree with John. If you read the forums of other
> modular synth
> > companies, one of the most common complaints is
> failure to meet a
> > promised turn-around deadline. Extremely
> frustrating, indeed.
> > This has been a common flaw of Paul Schreiber
> (Synthtech), which has
> > made him lose customers. One of the main reasons
> I've stuck with
> > Serge (besides it being a wonderful instrument, of
> course!) is how
> > good Rex was at meeting his promised deadlines
> (with millimetric
> > precision!). This time he just tells me in a
> flustered tone of
> > voice: "I don't know. I need to talk to *blank*
> and ask him what's
> > the deal is. Please be patient." This is for 2
> panels I ordered in
> > the Springtime.
> > So all we ask for is a realistic anticipated
> delivery time even
> > before we order. If it's gonna be so long, then
> it'll be up to us to
> > proceed with the order, as long as we have
> realistic expectations.
> > To be honest, had I known it would have been this
> long, I would have
> > bought me another Cwejman, instead.
> > An opinion from a valid customer (I've purchased 5
> panels already,
> > plus the two currently on order).
> >
> > cuari7
> >
> >>>Since you've made the comment, I'd really like to
> >>>know what makes you
> >>>think that this is the case.
> >>>I'm going to assume that your the main
> assembler...
> >>
> >>seems like you promise a delivery date and then
> don't
> >>come through... that's a flake in my book. If you
> say
> >>six weeks and you get four weeks into it and it's
> not
> >>happening.. be up front so Rex can tell the
> >>customer.Again.. i'm assuming your the
> guy...so....
> >>i've had my panel on order for a year...that's a
> >>flake...Rex has had to apologize over and over for
> the
> >>delay. At over 3K for the panel a year is jive.
> no
> >>insult to your technical chops....and yes,... i do
> >>know what's involved in putting one of these
> things
> >>together.This isn't a hobby, it's a business. If
> the
> >>goods can't get delivered on time, step aside.You
> can
> >>re-buttal me and torch me till the cows come
> >>home...and i expect you to...but the fact
> remains...
> >>people aren't getting their orders on the promised
> >>dates. I don't even ask for a date anymore... i
> just
> >>say "whenever"
> >>
> >> kind regards
> >> John DuVal
> >>
> >>>.... if your not the assembler, then my humble
> >>
> >>apologies.... but it seems to me that Rex mention
> your
> >>name on more than one occasion
> >>
> >>>
> >>>
> >>>
> >>>john duval wrote:
> >>>
> >>>
> >>>>--- Carbon111 <carbon111@v...> wrote:
> >>>>
> >>>>>Hi Folks,
> >>>>>Anybody talk to Rex for a few days? I've been
> >>>
> >>>trying
> >>>
> >>>>>the STS number for two
> >>>>>weeks now and get the "memory is full" message.
> >>>
> >>>So I
> >>>
> >>>>>finally tried his home
> >>>>>phone - the number has been disconnected. I was
> >>>
> >>>told
> >>>
> >>>>>by Rex to expect a panel to
> >>>>>be delivered via Fedex the first part of last
> >>>
> >>>week
> >>>
> >>>>>but no show yet...and its
> >>>>>impossible to contact Rex. I'm considering a
> >>>>>telegram. :(
> >>>>>Any suggestions would be most welcome.
> >>>>>Best Regards, James
> >>>>>
> >>>>
> >>>>Keeo trying James... he's there.. talked to him
> >>>
> >>>about
> >>>
> >>>>three weeks ago when i ordered a panel. He's
> >>>
> >>>training
> >>>
> >>>>two new assemblers and they are away from the
> >>>
> >>>local
> >>>
> >>>>area so it's tough. His main assembler is kind
> of
> >>>
> >>>a
> >>>
> >>>>flake so don't hold your breath about delivery.
> >>>
> >>>I've
> >>>
> >>>>had a panel on order since last January! but
> have
> >>>>faith... he'll deliver eventualy
> >>>> KInd Regards
> >>>> John DuVal
> >>>>
> >>>>>http://www.carbon111.com
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>
> >>>>
> >>>>__________________________________
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>
> >egroupweb/S=1705032144:HM/EXP=1069340106/A=1853619/R=0/*http://www.net
>
> > flix.com/Default?mqso=60178356&partid=4116719>=== message truncated ===
> >
> >>>>
> >>>>
> >>>>To unsubscribe from this group, send an email
> to:
> >>>>SergeModular-unsubscribe@yahoogroups.com
> >>>>
> >>>>Keep on Patchin'!
> >>>>
> >>>>
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