SergeModular

I don't know any details, but one of the builders had to deal with a
major family illness or similar situation.

I remember my first order in 1997 - I was to get together & play in a
group on a Saturday. I received it the day before (Friday) and on the
Fedex slip I noticed Rex had bumped the priority at no cost to me, and
he never mentioned it. It was delivered with a TKB screw loose (from
vibrations during shipping), Rex sent me a little kit with some extra
washers & screws, again NC. And he put Roxanne on the phone so I could
say hi & tell her what a terrific job she did.

Sigh.

cuari7 wrote:

> I agree with John. If you read the forums of other modular synth
> companies, one of the most common complaints is failure to meet a
> promised turn-around deadline. Extremely frustrating, indeed.
> This has been a common flaw of Paul Schreiber (Synthtech), which has
> made him lose customers. One of the main reasons I've stuck with
> Serge (besides it being a wonderful instrument, of course!) is how
> good Rex was at meeting his promised deadlines (with millimetric
> precision!). This time he just tells me in a flustered tone of
> voice: "I don't know. I need to talk to *blank* and ask him what's
> the deal is. Please be patient." This is for 2 panels I ordered in
> the Springtime.
> So all we ask for is a realistic anticipated delivery time even
> before we order. If it's gonna be so long, then it'll be up to us to
> proceed with the order, as long as we have realistic expectations.
> To be honest, had I known it would have been this long, I would have
> bought me another Cwejman, instead.
> An opinion from a valid customer (I've purchased 5 panels already,
> plus the two currently on order).
>
> cuari7
>
>>>Since you've made the comment, I'd really like to
>>>know what makes you
>>>think that this is the case.
>>>I'm going to assume that your the main assembler...
>>
>>seems like you promise a delivery date and then don't
>>come through... that's a flake in my book. If you say
>>six weeks and you get four weeks into it and it's not
>>happening.. be up front so Rex can tell the
>>customer.Again.. i'm assuming your the guy...so....
>>i've had my panel on order for a year...that's a
>>flake...Rex has had to apologize over and over for the
>>delay. At over 3K for the panel a year is jive. no
>>insult to your technical chops....and yes,... i do
>>know what's involved in putting one of these things
>>together.This isn't a hobby, it's a business. If the
>>goods can't get delivered on time, step aside.You can
>>re-buttal me and torch me till the cows come
>>home...and i expect you to...but the fact remains...
>>people aren't getting their orders on the promised
>>dates. I don't even ask for a date anymore... i just
>>say "whenever"
>>
>> kind regards
>> John DuVal
>>
>>>.... if your not the assembler, then my humble
>>
>>apologies.... but it seems to me that Rex mention your
>>name on more than one occasion
>>
>>>
>>>
>>>
>>>john duval wrote:
>>>
>>>
>>>>--- Carbon111 <carbon111@v...> wrote:
>>>>
>>>>>Hi Folks,
>>>>>Anybody talk to Rex for a few days? I've been
>>>
>>>trying
>>>
>>>>>the STS number for two
>>>>>weeks now and get the "memory is full" message.
>>>
>>>So I
>>>
>>>>>finally tried his home
>>>>>phone - the number has been disconnected. I was
>>>
>>>told
>>>
>>>>>by Rex to expect a panel to
>>>>>be delivered via Fedex the first part of last
>>>
>>>week
>>>
>>>>>but no show yet...and its
>>>>>impossible to contact Rex. I'm considering a
>>>>>telegram. :(
>>>>>Any suggestions would be most welcome.
>>>>>Best Regards, James
>>>>>
>>>>
>>>>Keeo trying James... he's there.. talked to him
>>>
>>>about
>>>
>>>>three weeks ago when i ordered a panel. He's
>>>
>>>training
>>>
>>>>two new assemblers and they are away from the
>>>
>>>local
>>>
>>>>area so it's tough. His main assembler is kind of
>>>
>>>a
>>>
>>>>flake so don't hold your breath about delivery.
>>>
>>>I've
>>>
>>>>had a panel on order since last January! but have
>>>>faith... he'll deliver eventualy
>>>> KInd Regards
>>>> John DuVal
>>>>
>>>>>http://www.carbon111.com
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
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>>>>
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