Emu XL-7 & MP-7 User's Group

Hey all, 

Just wanted to send you all a quick message based on some disturbing 
things I had to deal with this AM.  I know many of you have questions 
about your Command Stations, and it's fairly obvious that I post a lot of 
answers on here to those questions.  However, I just need to stress that I 
am NOT part of Emu tech support, just a regular user like you all who 
likes to check his email as often as my job allows and help other people 
out.  Why am I stating this?  Because I came back from a nice long holiday 
weekend to LARGE amount of emails from people privately asking for XX-7 
help off list, which I normally don't mind at all.  What I do mind, is 
people impatiently DEMANDING that I answer their questions asap, and 
sending me repeated requests in the most insulting and derogatory manner 
I've ever seen.  Please, if you want help, I'm more than happy to do what 
I can, but only if you ask in a courteous manner.  If I'm not answering 
your emails, don't assume I'm ignoring you, or start repeatedly sending 
the same email again, and again, and again, etc.  My work has had some 
issues with our email lately, and occasionally I don't get some or I'm 
just not here to get your requests.

What was most surprising, was the number of people telling me flat out 
they haven't even read the manual yet, and then asking really basic 
questions.  It's one thing for the people who don't have XX-7's yet and 
only want to know if it can do x, y or z.  But if you already own the 
unit, you really owe it to yourself to at least try and find the answers 
in the manual before you ask on the list.  I understand that some people 
learn better by asking, but I had so many questions to go through this 
morning, and many of them were no-brainers (even for a newbie) had they 
opened the manual and at least read the first couple of chapters. 
Additionally, don't forget that you can search the list archives, looks in 
the files section for answers and additional documents, and that there's 
an FAQ I've created too.  All of these you can access here:

http://groups.yahoo.com/group/xl7/

Again, I don't mind people asking for help, but please do so in a nice 
way, and have some patience as well.  Thanx, and sorry to bug the list 
with this, but there were SO many extremely rude emails this morning, and 
many of them from people who have been on the list for some time and 
should know better ;) 
Thanx all,
rEalm
(obviously this doesn't apply to everyone that sent me emails over the 
weekend, I don't mean to imply that for those of you that were asking for 
help in a nice way.)



[Non-text portions of this message have been removed]

Yo I feel you rEalm, you are an excellent resource and a valuable asset to   
users and EMU. I myself was misinterpreted demanding info about my Rubber Pad 
assembly which by the way I have not been able to find cheaper. Anyway, I 
apologized but IM glad u pointed it out to me and everyone on this list. Keep 
doing your thing and don't let it discourage u man. You are appreciated.


[Non-text portions of this message have been removed]

to Realm, I feel ya!  I have just joined this group and appreciate your wisdom and knowledge on the command station.  But, I intend on reading the manual thoroughly before flooding the list with questions that may be answered by the manual, simple experince, or the EMU web-site.  Don't get too frustrated with us - thanks 
 
revpathomas

erik_magrini@... wrote:
Hey all, 

Just wanted to send you all a quick message based on some disturbing 
things I had to deal with this AM.  I know many of you have questions 
about your Command Stations, and it's fairly obvious that I post a lot of 
answers on here to those questions.  However, I just need to stress that I 
am NOT part of Emu tech support, just a regular user like you all who 
likes to check his email as often as my job allows and help other people 
out.  Why am I stating this?  Because I came back from a nice long holiday 
weekend to LARGE amount of emails from people privately asking for XX-7 
help off list, which I normally don't mind at all.  What I do mind, is 
people impatiently DEMANDING that I answer their questions asap, and 
sending me repeated requests in the most insulting and derogatory manner 
I've ever seen.  Please, if you want help, I'm more than happy to do what 
I can, but only if you ask in a courteous manner.  If I'm not answering 
your emails, don't assume I'm ignoring you, or start repeatedly sending 
the same email again, and again, and again, etc.  My work has had some 
issues with our email lately, and occasionally I don't get some or I'm 
just not here to get your requests.

What was most surprising, was the number of people telling me flat out 
they haven't even read the manual yet, and then asking really basic 
questions.  It's one thing for the people who don't have XX-7's yet and 
only want to know if it can do x, y or z.  But if you already own the 
unit, you really owe it to yourself to at least try and find the answers 
in the manual before you ask on the list.  I understand that some people 
learn better by asking, but I had so many questions to go through this 
morning, and many of them were no-brainers (even for a newbie) had they 
opened the manual and at least read the first couple of chapters. 
Additionally, don't forget that you can search the list archives, looks in 
the files section for answers and additional documents, and that there's 
an FAQ I've created too.  All of these you can access here:

http://groups.yahoo.com/group/xl7/

Again, I don't mind people asking for help, but please do so in a nice 
way, and have some patience as well.  Thanx, and sorry to bug the list 
with this, but there were SO many extremely rude emails this morning, and 
many of them from people who have been on the list for some time and 
should know better ;) 
Thanx all,
rEalm
(obviously this doesn't apply to everyone that sent me emails over the 
weekend, I don't mean to imply that for those of you that were asking for 
help in a nice way.)



[Non-text portions of this message have been removed]


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[Non-text portions of this message have been removed]

You're a lot more patient than I would have been, Erik.

R. T. F. M. 

Words to live by, people.

Indeed - you're aid is much appreciated rEalm. Also, I apologize 
for my little flurry of questions - I've been working through the 
manual and often I end up asking questions I've gone through and 
simply forgotten (or are 'newer' features because of the OS 
upgrades - I'm going through 3 updates' worth of features so it gets 
rough cross-referencing it mentally)

  In any case, thanks for your help, and everyone else here for that 
matter. Less than a week and I'm already rolling along at a much 
faster pace than I'd expected.

/.j

--- In xl7@yahoogroups.com, Patrick Thomas <revpathomas@y...> wrote:
> to Realm, I feel ya!  I have just joined this group and appreciate 
your wisdom and knowledge on the command station.  But, I intend on 
reading the manual thoroughly before flooding the list with 
questions that may be answered by the manual, simple experince, or 
the EMU web-site.  Don't get too frustrated with us - thanks 
>  
> revpathomas
> 
> erik_magrini@B... wrote:
> Hey all, 
> 
> Just wanted to send you all a quick message based on some 
disturbing 
> things I had to deal with this AM.  I know many of you have 
questions 
> about your Command Stations, and it's fairly obvious that I post a 
lot of 
> answers on here to those questions.  However, I just need to 
stress that I 
> am NOT part of Emu tech support, just a regular user like you all 
who 
> likes to check his email as often as my job allows and help other 
people 
> out.  Why am I stating this?  Because I came back from a nice long 
holiday 
> weekend to LARGE amount of emails from people privately asking for 
XX-7 
> help off list, which I normally don't mind at all.  What I do 
mind, is 
> people impatiently DEMANDING that I answer their questions asap, 
and 
> sending me repeated requests in the most insulting and derogatory 
manner 
> I've ever seen.  Please, if you want help, I'm more than happy to 
do what 
> I can, but only if you ask in a courteous manner.  If I'm not 
answering 
> your emails, don't assume I'm ignoring you, or start repeatedly 
sending 
> the same email again, and again, and again, etc.  My work has had 
some 
> issues with our email lately, and occasionally I don't get some or 
I'm 
> just not here to get your requests.
> 
> What was most surprising, was the number of people telling me flat 
out 
> they haven't even read the manual yet, and then asking really 
basic 
> questions.  It's one thing for the people who don't have XX-7's 
yet and 
> only want to know if it can do x, y or z.  But if you already own 
the 
> unit, you really owe it to yourself to at least try and find the 
answers 
> in the manual before you ask on the list.  I understand that some 
people 
> learn better by asking, but I had so many questions to go through 
this 
> morning, and many of them were no-brainers (even for a newbie) had 
they 
> opened the manual and at least read the first couple of chapters. 
> Additionally, don't forget that you can search the list archives, 
looks in 
> the files section for answers and additional documents, and that 
there's 
> an FAQ I've created too.  All of these you can access here:
> 
> http://groups.yahoo.com/group/xl7/
> 
> Again, I don't mind people asking for help, but please do so in a 
nice 
> way, and have some patience as well.  Thanx, and sorry to bug the 
list 
> with this, but there were SO many extremely rude emails this 
morning, and 
> many of them from people who have been on the list for some time 
and 
> should know better ;) 
> Thanx all,
> rEalm
> (obviously this doesn't apply to everyone that sent me emails over 
the 
> weekend, I don't mean to imply that for those of you that were 
asking for 
> help in a nice way.)
> 
> 
> 
> [Non-text portions of this message have been removed]
> 
> 
> Yahoo! Groups SponsorADVERTISEMENT
> 
> To unsubscribe from this group, send an email to:
> xl7-unsubscribe@yahoogroups.com
> 
> 
> 
> Your use of Yahoo! Groups is subject to the Yahoo! Terms of 
Service. 

> 
> 
> ---------------------------------
> Do you Yahoo!?
> The New Yahoo! Search - Faster. Easier. Bingo.
> 
> [Non-text portions of this message have been removed]

When I posted my last message , I wasn't aware of what was going 
on...........I JUST CAN'T BELIEVE IT !!! 
I hope you don't forget , because of a bunch of assholes , that many 
people here , have much much respect for you , and for what you have 
done for this place !
If by chance I manage to identify one of these 'dogs that bite the 
hands that feed', stepping around here....I will take care of him !
(am I starting a war ? .....No ...Not at all .....This is not the 
purpose of this place) But it's always sad to see an altruistic 
behaviour so badly rewarded !!...........

Talk soon !