Excellent Matt! I just got an MP-7 and was enraged to find that
corporate owners of the E-MU gear you mentioned had zero support. If you
think it will help I'll add my email to the chorus towards Creative.
Brian - http://polewolf.blogspot.com/
----- Original Message -----
From: Matt
Sent: Friday, December 09, 2011 12:39 PM
Subject: Re: [xl7] Good news / bad news about Creative/E-Mu Support
for E-Mu Gear
i sent this to Tianne and CC'd socialmedia:
"Hello,
It looks like these pages are back up, which is good, but unfortunately
none of the files are there. It's stated that
The product you have selected has been classified as 'End
of Service Life'.
Support for such products is limited to online materials,
such as Knowledgebase
Solutions, drivers, application updates and product documentations
available on the Creative Customer Support website.Customers are also welcome to participate in our discussion forums to obtain further information.
These downloads and online materials mentioned are
not on the site (or maybe I just cant find them).
I am a member of more than 5 emu users groups, with hundreds of users, and
everyone is very anxious to see you guys put this stuff back up for not only the
px-7/mp-7/xl-7 but also the proteus 2000 and the samplers (esi, emulator, emax,
sp1200,) as well. These files are integral to being able to use these
products, and regardless if the products are EOL or not, these files need to be
downloadable because people still use these instruments in professional studios
around the world and they are still very popular on the second hand market. An
example: the sp-1200 doesn't sell for less than $1000 usd in any market around
the world, and is ONLY available secondhand! It is also used for COUNTLESS
hip hop tracks, and by countless big name producers around the world, including
Daft Punk.
These instruments bear the EMU name, and it's very important in today's
market to show strong customer service and support for products that you
sell, for the level of support experienced by the consumer is integral in
deciding which gear to purchase for the future. Its decisions like these
that make or break a company's image.
Thanks,
Matt N"
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