Emu XL-7 & MP-7 User's Group

On Fri, Dec 9, 2011 at 12:39 PM, Matt <somatt@...> wrote:
> i sent this to Tianne and CC'd socialmedia:
>
> "Hello,
> It looks like these pages are back up, which is good, but unfortunately none
> of the files are there.  It's stated that
> The product you have selected has been classified as 'End of Service Life'.
> Support for such products is limited to online materials, such
> as Knowledgebase Solutions, drivers, application updates and product
> documentations available on the Creative Customer Support website.
> Customers are also welcome to participate in our discussion forums to obtain
> further information.
> These downloads and online materials mentioned are not on the site (or maybe
> I just cant find them).
> http://support.creative.com/Products/ProductDetails.aspx?catID=237&subCatID=996&prodID=9850&prodName=PX-7&subCatName=Musical%20Instruments/Synths/Command%20Stations&CatName=E-MU+%2f+Creative+Professional&VARSET=prodfaq:PRODFAQ_9850,VARSET=CategoryID:237
> I am a member of more than 5 emu users groups, with hundreds of users, and
> everyone is very anxious to see you guys put this stuff back up for not only
> the px-7/mp-7/xl-7 but also the proteus 2000 and the samplers (esi,
> emulator, emax, sp1200,) as well.  These files are integral to being able to
> use these products, and regardless if the products are EOL or not, these
> files need to be downloadable because people still use these instruments in
> professional studios around the world and they are still very popular on the
> second hand market. An example: the sp-1200 doesn't sell for less than $1000
> usd in any market around the world, and is ONLY available secondhand!  It is
> also used for COUNTLESS hip hop tracks, and by countless big name producers
> around the world, including Daft Punk.
> These instruments bear the EMU name, and it's very important in today's
> market to show strong customer service and  support for products that you
> sell, for the level of support experienced by the consumer is integral in
> deciding which gear to purchase for the future.  Its decisions like these
> that make or break a company's image.
> Thanks,
> Matt N"

 From: steve_the_composer <smw-mail@...>
To: xl7@yahoogroups.com 
Sent: Friday, December 9, 2011 3:16 AM
Subject: [xl7] Good news / bad news about Creative/E-Mu Support for E-Mu Gear
 

  
Good news:
Creative has added Musical Instruments/Synths/Command Stations to the list of product categories on their support page.

Bad news:
If there are documents, drivers, and application updates, I couldn't find them. There is an 'End of Service Life' notice: 

The product you have selected has been classified as 'End of Service Life'.
Support for such products is limited to online materials, such as Knowledgebase Solutions, drivers, application updates and product documentations available on the Creative Customer Support website.
Customers are also welcome to participate in our discussion forums to obtain further information.

>
> 
> Awesome, at least they are making some effort,I harassed them quite a bit too
>