AaronE,
Pardon me, but a couple of points.
Firstly, the first thing i did was check the fuse. Emu
tech support told me that it could not possibly be the
fuse and that I probably needed a new main board,
(which would cost more than a "little money" to
replace, wouldn't it? Like about as much as the unit
in the first place?) when even to a moron like me it
is obviously a PS issue. So tech/customer support is a
failure. I've already spent more than a "little" money
when I bought the unit, and rightfully, I think,
looked forward to at least several years of
uninterrupted use, as a return on my investment. An
investment which, by the way, pays your salary.
Secondly, the years warranty is obviously Not enough,
since my unit lasted less than 2 years. I don't care
what other manufacturers do. I bought Your Product. I
only care what Emu does for Me. That's the nature of
the free market economy.
Thirdly, it's great you guys watch and respond to user
groups. But if what you want from that is "no
negatives", and a constant round of high fives, then
maybe you should just attend more corporate meetings.
Fourthly, maybe your engineers would be rewarded more
by sitting on their laurels less and sticking a P2K on
a test bench for about a thousand hours straight to
see how long it runs before it pukes.
And last but far from least, this is America... You
know, America? The last time I looked, I was entitled
to any attitude and any opinion I want, as well as the
freedom to express it in a public forum.
The fact is, you have my money. I doubt you are
willing to give it back. I have nothing but a
valueless ex-synth, unless I spend even more money on
it to make it work again the way it was supposed to in
the first place. Damn right I have an attitude. Not
only am I out the money for the unit (and it wasn't
cheap), but I may be out a client. I'm not a synth
manufacturer of off the shelf consumer products, so to
me every client counts tremendously, and one or two
more or less can make me or break me. In my business,
you are only as successful as your last completed
project, which is something I don't think you guys
understand. To you I'm just some nameless faceless
disgruntled user, who has the audacity to question the
unchallenged aura of infallibility built up around
your company. I am not amused. Make me an offer I
can't refuse, and fix my unit, which would cost You
next to Nothing. Which is a lot less than "a little".
BarryM
--- Aaron Eppolito <aarone+xl7@...> wrote:
> I'm sorry that you're not willing to spend a little
> time to check a fuse or
> spend some money to have it fixed. Calling E-mu
> shoddy as a whole is
> completely unfair, and quite frankly, very
> insulting. We make some of the
> most mechanically sound and reliable stuff out
> there. We also have some of
> the best customer support in the industry. How many
> other companies that you
> know of have almost all of their engineers, service,
> sales and marketing
> people watching and responding to user groups? How
> many other companies
> offer a full year warrantee? Most gear I've ever
> bought was 90 days. I'm
> sure your local service center won't charge you $60
> to check a fuse, unless
> you have the attitude presented here on the list.
>
> Again, I'm sorry you have a problem, but I think you
> should really do
> something about it (like spend a couple bucks to fix
> a product that you've
> gotten use out of for 2 years) rather than spewing
> negative comments about
> the company on every list you can find.
>
> -Aaron
>
> Barry Michael wrote:
>
> > The emu stuff blows up completely in the middle of
> > your session and they won't supply parts to get
> your
> > units fixed. Trust me, I know.
> > BarryM
>
>
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