Emu XL-7 & MP-7 User's Group

I cannot get XP to recognize the XL-7 with the USB port. Below is the 
e-mails to Emu customer support. All they can offer is it must be 
windows XP.  Why would I need to re-install windows. I tried the 
correct proceedure on 3 different computers running XP and all the 
same error. It says the USB driver for the XL-7 does not contain the 
proper info about the device. I know you don't need the USB port, but 
it would be nice since it's on the machine.   Any helful hints.

Thanks
Mike




It sounds like the problem is on the Windows end. 
If you have not followed the installation steps precisely in the 
Eloader
manual and read me file then you will need to reinstall Windows in 
order
to solve the problem. Then go through the reinstallation steps again 
per
the ELoader manual and Read me file.

Regards;
E-MU Systems Inc.
Technical support

Original Message Follows:
------------------------
No, loader does not see the Xl7 with only usb attached.  The only 
options 
input and output are MPU-401.  I tried reloading all the older OS in 
sequence up to the new 2.0  but still nothing. I also tried 2 
different 
computers (laptop & desktop with XP) and the same thing happens.Is 
this 
a 
bad USB port?






>From: EMU Support <EMU.Support@...>

>Subject: Re: EMU Support (Americas English - Not Specified)  
>(KMM1102859I30L0KM)
>Date: Thu, 12 Jun 2003 18:20:09 +0100 (BST)
>
>The USB port is only for backing up sequence data from the unit to 
your
>computer. You can not use it for midi i/o.
>Does ELoader see the command station when connected via USB?
>
>Regards;
>E-MU Systems Inc.
>Technical support
>
>Original Message Follows:
>------------------------
>Customer Information
>-----------------------------

>Country:
>
>E-MU Product Information
>-----------------------------
>Customer Type: End User
>Desktop Products: Not Specified
>Sound Modules: Not Specified
>Command Station: XL-7
>Keyboards: Not Specified
>EOS Samplers: Not Specified
>Vintage E-MU Musical Instruments: ORIGINAL PROTEUS (Proteus 1 / 2 / 
3)
>Operating System Version: 2.0
>Model Number:
>
>Problem lies with:
>------------------
>Not Specified
>
>Customer's System Specification:
>--------------------------------
>Computer Type: WIN
>CPU/RAM: Amd Athlon 1000mhz  512meg ram PC2700
>Operating System: Win XP service pack 1
>Detailed Hardware: Only one other program
>installed on PC.  3 months
>old fresh XP install
>
>Detailed Problem Description:
>----------------------------
>Brand new XL-7 (6-10-03). I Upgraded to OS
>2.0 using E-loader 1.1. I followed the USB
>instructions but windows reports the USB
>driver does not contain the required
>details for the unit. I have tried removing
>all usb ports and reinstalling but nothing
>works. I have tried every USB port on the
>computer but the same error.  I have been
>to the yahoo XL-7 forum but some people
>there are having the same problem with no
>remedy.
>Thanks
>Mike
>