Emu XL-7 & MP-7 User's Group

Finally I got a reply from SoundQuest on the support of the Command 
Station in there MidiQuest product.

And as I thought... promisses, promisses... and that's it.

- - - - reply from there sales department (I guess it's also Michael 
Lambie) - - - -

Emu never gave us access to one and now the product is
discontinued. We support the Proteus 2000, however, and this will 
give
you access to the shared parameters at least.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 - - - - - - -

I replied to them again that this is the story everytime someone 
asks about supporting a product. The last update on there website is 
from July 2003. I guess the next update will come with the release 
of a new version, and that's gonna cost you again!

Bought there product June 2003 and asked for supporting the Novation 
KS serie and the Jomox Airbase ever since. The asked me to supply 
SysEx data. I contacted the manufacturers and sent them everything 
they needed.

Still no support for those machines! And the KS serie isn't 
discontinued so I don't know what explanation the'll have on that 
one.

Sorry to say it, the company s*cks! BIG TIME!

Maik





--- In xl7@yahoogroups.com, "Mike-E" <d_jumpmaster@y...> wrote:
> Sent them a message three weeks ago... no answer.
> Sent them a message yesterday... no answer yet.
> 
> More Midi Quest users over here? Please e-mail them for Command 
> Station support.
> 
> Maik
> 
> 
> 
> --- In xl7@yahoogroups.com, "Mike-E" <d_jumpmaster@y...> wrote:
> > Well I'm sorry but when you sell a product you also should 
supply 
> > support. This guy(s) at SoundQuest always has something else 
coming 
> > up. A new release, a next service pack, Music Messe etc.
> > 
> > I'm trying to get Novation KS series support since June 2003. 
> Please 
> > take a look at there site... do you see any KS support yet?
> > 
> > Maik
> > 
> > 
> > --- In xl7@yahoogroups.com, Mark <sparky2004music@y...> wrote:
> > > Seems like there is something big going on that is
> > > taking up all their time. I clipped this from an email
> > > that was forwarded to me. I responded with another
> > > request for an XL-7 command station update. I think
> > > I'll hang in there quietly for a while longer. Turby,
> > > I share your frustration.  I'm told that all this
> > > takes is a bunch of time to set up, once you
> > > understand the midi spec and the editor format. But
> > > it's beyond me at this point. I'm not a midi
> > > programmer and that puts me at the developer's mercy
> > > when it comes to an editor. i'll report back if I hear
> > > any more.
> > > Peace,
> > > Mark
> > > 
> > > __________________________________
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