Emu XL-7 & MP-7 User's Group

Hi.

I had exactly the same experience when I tried to connect my
P2500 to the Windoes XP machine. It keeps coming up as unknown
device.  I forced the install of the drivers, uninstalled 
rebooted everything that one could reasonably expect. 

I contacted E-MU Tech Support and got a rather condecending
reply explaining how delicate the Windows USB environment
was and that if I wasn't careful, I'd probably have to
reinstall the OS.

I had gone to great lengths to explain the process I'd 
followed to them and the reply that I got back was useless. 
It said to reinstall and try again. I do not have any USB
issues with other USB devices - only the P2500. I figured 
that I'd been in the computer industry for about 18 years 
and know bad support when I see it. The crap they sent back
reeked of "they're all idiots that know nother - so we'll
scare them by saying to be careful or they'll have to 
re-install the OS". That was the substance of the help. Can't 
say I was anything less than incredibly dissapointed.

Wow - that feels great.  

The upshot is that I don't use the USB interface on my P2500.
I connect up two midi cables and use it that way.

Not much help in this email - but at least you're not alone,
and possibly wont get help resolving the issue from E-MU. If 
you get it worked out, let me know how

Regards, Peter.


--- In xl7@yahoogroups.com, "Turby Schmidt" <trabantmusic@h...> wrote:

>I've some problems using E-Loader via an USB connection on 
>my laptop. I also gave it a try on my other PC and it works
>fine. The USB port on my laptop seems to be the problem, but
>it works fine with other USB gear like a USB Memory Stick.
>
>I've searched the internet on the specific USB port driver that's
>implemented (SiS 7001), but none of the given solutions will solve
>my problem with it.
>
>When I connect the Command Station, Windows XP keeps telling
>me "Unknown Device" and then that the device is installed. When I
>look under System -> Devices the Unknown Device appears under USB
>devices. I can't update it's drivers with the ones the came with
>E-loader.
>
>Does someone recognize these kind of problems? I don't have a
>second USB port on the laptop, only a free FireWire port.