In defense of Mouser, who I have done business with for quite some
time, I've had only one shipment with missing parts. The poly bag
containing the washers for my jacks was not included and when I called
them on it, it was shipped immediately via priority post. On another
occasion, however, I placed an order on a Saturday evening and was
promised that the order would ship that day. Not being the most
clever, I didn't realize that this was impossible. So imagine my
surprise when I found a message from Mouser on my answering machine
apologizing for the mix-up and giving me free shipping for that order
because of the delay!
I know that people have had problems with nearly every parts store.
Our company deals with Digikey and Allied and many others. There are
few times that Mouser has not had the lowest price of all. There are
fewer times that Mouser has not had a part in stock and there is only
ONE time that Mouser has screwed up my order(since 1976!!!). Given
the onesy-twosy nature of my orders when prototyping, and my inability
to deal with sales personel in a totally professional manner, I must
say that Mouser has provided me with stellar service. In fact, I will
gladly purchase ALL of my parts from them unless they do not carry a
particular part.
What is my point in this rant? Simple-find a supplier you enjoy
dealing with and become a real customer. My choice of synth modules
is MOTM by Synthesis Technology! My parts house is Mouser!
Chub-satified customer and built to stay that way!
--- In motm@yahoogroups.com, "Richard Brewster" <pugix@n...> wrote:
> I don't remember about the shipping charge, but I did have a funny
> happenstance with a Mouser back order. It was a couple of CMOS
chips and
> took several months to come. The funny thing is that I placed
another order
> in the mean time and the chips were now in stock, so I ordered them
again.
> I received this second order a couple of months ahead of the back
order. As
Show quoted textHide quoted text
> a result, I've decided not to order anything that is not in stock with
> Mouser.
>
> An unrelated tip. I wanted a chip listed in their print and PDF catalog
> that did not show up in the parts search and could not be added to the
> online orderform. So I simply requested it in the notes section of the
> order and they included it.
>
> -Richard Brewster
>
>
> ----- Original Message -----
> From: "drg3orge" <doc@t...>
> To: <motm@yahoogroups.com>
> Sent: Monday, March 17, 2003 12:58 PM
> Subject: [motm] OT:Mouser
>
>
> > h3y all,
> > i have a couple of questions for those of you who order through
> > mouser.
> > 1. have you ever been charged shipping for a backordered item?
> > i was charged $6.50 for $2.50 worth of pots, which has never
> > happened to me before.
> > 2. have they ever lost an order?
> > i am afraid i am about to take it in the a$$ on the largest order
> > i've ever placed with them. they swear they've shipped, but the
> > tracking # supplied 5 days ago is still invalid according to the
> > shipper.
> > has anyone had anything like this happen? this took me by
> > surprise as i've never had a problem with them in 2.5 years...
> > thanks,
> > doc
> >