MOTM

Resending, having email issues.

Paul S.

----- Original Message ----- 
From: "Paul Schreiber" <synth1@...>
To: "MOTM List" <motm@yahoogroups.com>
Sent: Thursday, July 02, 2009 7:51 PM
Subject: New PWR-20 cables have color swap


>I just opened 150 new PWR-20 power cables, and *every one* has the red and 
>white wires swapped.
>
> And you wonder why I experience delays, headaches and general hair loss :(
>
> And these same people have made this cable for ***12 FREAKING YEARS***, 
> over 9,000 of them and now I'm out of power cables, except these 
> "backwards ones".
>
> I will try to call them tomorrow, but 80% of businesses will be closed for 
> holiday weekend. So, it might be Monday until I can see about getting 
> correct cables made. It may be a week to 10 days, it's hard to say as (to 
> just complicate matters) the company was recently bought out so now I have 
> to deal with a new person.
>
> Now, this happened like 6 years ago, I didn't catch it until a few people 
> blew modules up because the directions refer to the color code (even 
> though the connector is "semi-keyed" you can certainly flip it around and 
> then blow it up).
>
> I'm at a total loss for words right now, I can't get over this, it 
> couldn't have happened at a worse time.
>
> So: here is the plan
>
> a) I *AM SHIPPING* assembled modules tomorrow to the 3 indicated people. I 
> will **attached the cable to the module** and send an email explaining the 
> color difference.
>
> b) I *will not* ship kits or other modules with these because later on, 
> modules WILL get plugged in backwards and WILL get blown up.
>
> c) I will ship kits that I have made up (with proper power cables) as much 
> as I can, and I will "kit up" parts for remaining kits all but the wire 
> and wait until the correct power cables arrive.
>
> Hopefully I can get replacement cables by Thursday or Friday of next week 
> so that the shipping delay will be minimal.
>
> Paul S.
> /I picked a bad day to stop drinking
>