Elektron Musical Instruments

no doubt, the E guys have a marvelous product there - and I initially
liked the speedy and courteous eMail support too. maybe they even are
indeed so busy solving this problem that they dont find time for
anything else. 

my "problem" is rather that i have been promised the return of my
machine 3 times already. each time, i had to make arrangements so
that someone would be at home to receive the parcel (which is very
fussy for me). each time, i did not receive my md on the promised
date and they never contacted me to tell me why i didnt receive
anything. no, every time, i had to email them (2 times on average to
get one reply) and they´d say "sorry but we´ll get it to you
soon". 

it would NOT have been a problem for me at all, had they told me "it
will take 4-6 weeks" but i dont like being pushed from week to week.

kenny

> That's the point. I don't think that Elektron "couldn't care less".
> They are surely working on the problem (which affects many users)
and 
> obviously want to solve it.
> If the problem is a defective component, then they could be waiting
to 
> receive a new batch of fully functional ones... then they will test
the 
> new MD to check if the problem is still there.
> Your MD will come back, fully functional, as mine is; but it
obviously 
> takes some time.
> 
> Anyway, I can understand your disappointment; but, if you want the
BEST 
> drum machine, you only can wait. I don't think that Elektron will
steal 
> your money :-)
> If you prefer, try asking them a refund, then you could buy a new
MD 
> when they will be available.
> I don't think you'll need a lawyer at all.