Datacolor User to User Support Group.

Hi. I've recently reformatted my computer and have found i was not able 
to install the "Spyder3Print 3.5b9 PB Setup.exe" file. I could install 
the printfix pro v2.1 but not the latest "Spyder3Print 3.5b9 PB 
Setup.exe" file. The error message i get is - "InstallFiles() = Error 
while decompressing file C:\Program Files\Datacolor\Spyder3Print\Test 
Image\MatrixLarge.jpg, err=-10". 

What in heavan is that?

Can someone please help as i would very much like to use the latest 
version of the software to profile a job?

Thank-you.

Ed Mcgrath

On Dec 24, 2008, at 9:36 AM, edmcgrath18 wrote:

> Hi. I've recently reformatted my computer and have found i was not  
> able
> to install the "Spyder3Print 3.5b9 PB Setup.exe" file. I could install
> the printfix pro v2.1 but not the latest "Spyder3Print 3.5b9 PB
> Setup.exe" file. The error message i get is - "InstallFiles() = Error
> while decompressing file C:\Program Files\Datacolor\Spyder3Print\Test
> Image\MatrixLarge.jpg, err=-10".
>
> What in heavan is that?
>
>

It means that you have a corrupted installer file, because something's
wrong with your download; or something happened to the installer file
AFTER you downloaded it.

> Can someone please help as i would very much like to use the latest
> version of the software to profile a job?
>
>

You should be able to solve this by deleting what you've already
downloaded; and then re-downloading and decompressing and re-running
the installer.

If this still doesn't work for you: email me off-list at
dmiller@... and I'll email you a link to an alternate
download site.



David Miller
Senior Software Developer, Digital Color Solutions
Datacolor

Hi David,
Problem solved. I downloaded spyder3print v.3, installed it, ran 
spyder3print 3.5b9 PB - it won't complete the installation (same 
problem), went to sleep, and the next morning I was able to run the 
spyder3print v3.5pb9 installation to completion. Yahoo!

Do we need spyder3print v3 to be installed before we install v3.5?
Because i also did try to install spyder3print v3.5 on my brother's 
PC and it also produced the same error message last night.

ONe more question - are there any differences to the color patches 
between printfix pro v2.1 to the spyder3print v3.5? I've got a 225 
patches produced by Printfix Pro v2.1 done last night and would like 
to know whether now that i've got v3.5 successfully installed do i 
need to redo a new 225patch print from v3.5? 

Thank-you

Regards,
Ed.

--- In colorvision_group@yahoogroups.com, David Miller <dm2363@...> 
wrote:
>
> 
> On Dec 24, 2008, at 9:36 AM, edmcgrath18 wrote:
> 
> > Hi. I've recently reformatted my computer and have found i was 
not  
> > able
> > to install the "Spyder3Print 3.5b9 PB Setup.exe" file. I could 
install
> > the printfix pro v2.1 but not the latest "Spyder3Print 3.5b9 PB
> > Setup.exe" file. The error message i get is - "InstallFiles() = 
Error
> > while decompressing file C:\Program 
Files\Datacolor\Spyder3Print\Test
> > Image\MatrixLarge.jpg, err=-10".
> >
> > What in heavan is that?
> >
> >
> 
> It means that you have a corrupted installer file, because 
something's
> wrong with your download; or something happened to the installer 
file
> AFTER you downloaded it.
> 
> > Can someone please help as i would very much like to use the 
latest

> > version of the software to profile a job?
> >
> >
> 
> You should be able to solve this by deleting what you've already
> downloaded; and then re-downloading and decompressing and re-running
> the installer.
> 
> If this still doesn't work for you: email me off-list at
> dmiller@... and I'll email you a link to an alternate
> download site.
> 
> 
> 
> David Miller
> Senior Software Developer, Digital Color Solutions
> Datacolor
>

The repeat error is most likely from a corrupt installer, try  
redownloading. As  for the targets, if it has the same name or number  
of patches, then it's the same target, and can be reused.

C. D. Tobie
WW Product Technology Mngr.
Digital Imaging & Home Theater
DataColor.com
CDTobie@...

On Dec 24, 2008, at 7:23 PM, "edmcgrath18" <edmcgrath18@...>  
wrote:

> Hi David,
> Problem solved. I downloaded spyder3print v.3, installed it, ran
> spyder3print 3.5b9 PB - it won't complete the installation (same
> problem), went to sleep, and the next morning I was able to run the
> spyder3print v3.5pb9 installation to completion. Yahoo!
>
> Do we need spyder3print v3 to be installed before we install v3.5?
> Because i also did try to install spyder3print v3.5 on my brother's
> PC and it also produced the same error message last night.
>
> ONe more question - are there any differences to the color patches
> between printfix pro v2.1 to the spyder3print v3.5? I've got a 225
> patches produced by Printfix Pro v2.1 done last night and would like
> to know whether now that i've got v3.5 successfully installed do i
> need to redo a new 225patch print from v3.5?
>
> Thank-you
>
> Regards,
> Ed.
>
> --- In colorvision_group@yahoogroups.com, David Miller <dm2363@...>
> wrote:
>>
>>
>> On Dec 24, 2008, at 9:36 AM, edmcgrath18 wrote:
>>
>>> Hi. I've recently reformatted my computer and have found i was
> not
>>> able
>>> to install the "Spyder3Print 3.5b9 PB Setup.exe" file. I could
> install
>>> the printfix pro v2.1 but not the latest "Spyder3Print 3.5b9 PB
>>> Setup.exe" file. The error message i get is - "InstallFiles() =
> Error
>>> while decompressing file C:\Program
> Files\Datacolor\Spyder3Print\Test
>>> Image\MatrixLarge.jpg, err=-10".
>>>
>>> What in heavan is that?
>>>
>>>
>>
>> It means that you have a corrupted installer file, because
> something's
>> wrong with your download; or something happened to the installer
> file
>> AFTER you downloaded it.
>>
>>> Can someone please help as i would very much like to use the
> latest
>>> version of the software to profile a job?
>>>
>>>
>>
>> You should be able to solve this by deleting what you've already
>> downloaded; and then re-downloading and decompressing and re-running
>> the installer.
>>
>> If this still doesn't work for you: email me off-list at
>> dmiller@... and I'll email you a link to an alternate
>> download site.
>>
>>
>>
>> David Miller
>> Senior Software Developer, Digital Color Solutions
>> Datacolor
>>
>
>
>
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