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Re: Spyder recognition problem.

2007-06-20 by John Malcolm

I recently had to rebuild a couple of PC's, (XP Pro) so I downloaded the 
latest versions of Spyder2Pro, installed them etc. rebooted, plugged in 
the Spyder and opened the software.

The software is not recognising the Spyder at the preferences dialogue 
box. Tried plugging into different USB ports, different opening 
sequences, reinstall of the software etc.

Any hints? Is there a preffered point in the software bootup that the 
Spyder should be plugged in.? Any hints as to how I might check whether 
the PC is "seeing" the Spyder apart from via Spyder2Pro?

Many thanks

-- 
John Malcolm
Programme Director
Unitec, New Zealand

The Wild Child Photography Project: www.johnmalcolm.co.nr
The Pinhole Photography site: www.pinholenz.com/pinultimate
Affiliate Member AIPA: www.aipa.org.nz

Re: [colorvision_group] Re: Spyder recognition problem.

2007-06-21 by CDTobie@aol.com

In a message dated 6/20/07 4:42:45 PM, johnmalcolm@... writes:

I recently had to rebuild a couple of PC's, (XP Pro) so I downloaded the
latest versions of Spyder2Pro, installed them etc. rebooted, plugged in
the Spyder and opened the software.

If you installed the latest version of any Spyder2 product after having a previous version installed on the same machine under Windows, then the problem is that the totally new driver in the latest version is having issues with components of the older driver that were not successfully removed. If you start a support ticket at www.colorvision.com > support, they will send you the info you need to remove all remnents of the older driver, so that the newer one can function properly.

C. David Tobie
Product Technology Manager
ColorVision Business Unit
Datacolor Inc.
CDTobie@...
www.colorvision.com

**************************************
See what's free at http://www.aol.com.

Re: Spyder recognition problem.

2007-06-23 by John Malcolm

Many thanks David, will do.

It hadn't occurred to me that the Uninstall command for the previous version of Spyder didn't actually do the job it said it would.

I will have a word with support.

Cheers,

John Malcolm
Posted by: "CDTobie@..." CDTobie@... cdtobie Thu Jun 21, 2007 7:01 am (PST)
In a message dated 6/20/07 4:42:45 PM, johnmalcolm@fastmail.fm writes:

> I recently had to rebuild a couple of PC's, (XP Pro) so I downloaded the
> latest versions of Spyder2Pro, installed them etc. rebooted, plugged in
> the Spyder and opened the software.
>

If you installed the latest version of any Spyder2 product after having a
previous version installed on the same machine under Windows, then the problem is
that the totally new driver in the latest version is having issues with
components of the older driver that were not successfully removed. If you start a
support ticket at www.colorvision.

com > support, they will send you the info
you need to remove all remnents of the older driver, so that the newer one can
function properly.

C. David Tobie
Product Technology Manager
ColorVision Business Unit
Datacolor Inc.
CDTobie@colorvision.com
www.colorvision.com

-- 
John Malcolm
Programme Director
Unitec, New Zealand

The Wild Child Photography Project: www.johnmalcolm.co.nr
The Pinhole Photography site: www.pinholenz.com/pinultimate
Affiliate Member AIPA: www.aipa.org.nz

Skype: themalcolmsnz

Re: [colorvision_group] Re: Spyder recognition problem.

2007-06-24 by CDTobie@aol.com

In a message dated 6/23/07 10:32:58 AM, johnmalcolm@... writes:

It hadn't occurred to me that the Uninstall command for the previous version of Spyder didn't actually do the job it said it would.

Under Windows it is almost impossible to eliminate all remnents of a USB driver, short of serious Registry Editing, and Microsoft frowns on software that does that...

C. David Tobie
Product Technology Manager
ColorVision Business Division
DataColor Inc.
CDTobie@...
www.colorvision.com

**************************************
See what's free at http://www.aol.com.

Datacolor User to User Support Group.

Re: Spyder recognition problem.

Re: Spyder recognition problem.

Re: [colorvision_group] Re: Spyder recognition problem.

Re: Spyder recognition problem.

Re: [colorvision_group] Re: Spyder recognition problem.

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