Datacolor User to User Support Group.

I did name the Monitors and Graphics card and OS but I will do so
again to be  clear

The OS is XPpro

Both monitors are Samsung 213t LCD monitors and both are running from
one PCI Card; 

The Graphics card is an Asus PCI  EAX 1600xt.

I am running one care via the Digital output of the card and via the
Analog output.

I would like to upgrade.
I have the Suite but I bought the parts separately.
I do not see any serial numbers on the Spyder.
I do see serial numbers on the PrintFIx Puck 0005487
I think both are registered.

Do I qualify for the Suite upgrade at $90?

Thanks

  



The room totally darkened save for the one monitor I calibrating.
I use the SAME settings to calibrate each monitor.
I disconnect each monitor in turn as I can not figure out how to get
the Spyder  to run on and anything but the primary monitor and I want
to make sure there is no confusion about which monitor is being profiled.



After calibrating both I reconnect them and assign each with it's
designated profile.

Aside from printing I find it difficult to trust the device or
software if the two monitors don't match.



--- In colorvision_group@yahoogroups.com, CDTobie@... wrote:
>
> 
> In a message dated 12/25/06 5:55:25 AM, swp91011@... writes:
> 
> 
> > I can NOT make both my monitors look the same!
> > 
> There are several levels on which you could be attempting this, so
the answer 
> is not simple...
> 
> > Can someone here help with some experience?
> > 
> Only if I know just what you are attempting to do, and what
monitors, OS, 
> type and number of video cards, type of each monitor involved,
ambient lighting 
> level, and settings used are...
> > 
> > I can ask teck support after the holiday but I'd like to get my new
> > device working now. (Beside, my experience so far is that their tech
> > support if rather lame.)
> > 
> All tech support starts with a first tier that is intended to help
people 
> find their serial numbers, and do other basic things. Your job is to
ask clear 
> and specific enough questions to get forwarded to the correct
advanced support 
> person. Thats not lame, its normal. Also, asking via email, instead of 
> insisting on a human voice, is more effective, as it allows for
bumping support to the 
> corrrect people much more easily.
> > 
> > So here is the setup:
> > 
> > 
> > With XPpro I have two Samsung 213t monitors running on one Asus EAX
> > 1600xt graphics card. 
> > 
> > One monitor is running analog and one digital.
> > 
> Less than ideal, but better than one CRT and one LCD...
> 
> > One is one yr. older than the other.
> > There are slight differenced in the presets possible depending on
> > Analog or Digital, but basically they both start out pretty much the
> > same before profiling.
> > 
> Still failed to note if they are LCD or CRT...
> > 
> > I remove the Catalyst control panel as I have read that can be a
> > problem when there are two many bits of software trying to run
> > profiles. I'm trying to keep it simple.
> > 
> That should be fine, as long as your monitors work properly without
it. Still 
> didn't mention OS either... or number of video carts, or their
type... that 
> effects the level of control you will have on Windows, but not on
the Mac, so 
> this all is important to the correct answer...
> > 
> > I've used the Sypder in a darkened room multiple times on each monitor
> > but I had to disable my primary monitor to force the Spyder to proflie
> > my secondary one.
> > 
> 
> Not if you are using Spyder2PRO, the package intended for advanced
multiple 
> monitor matching. If you are using plain Spyder2 software, all you
can do is 
> get relative, not absolute, matching, which is fine for two monitors in 
> different spots, but won't tune two monitors to a tight match
side-by-side...
> 
> >  After I named and saved the secondary profile I
> > re-enabled both monitors and assigned the correct profile to the each
> > monitor.
> > 
> Thats something of a hack, you are trying to use a wrench as a
hammer; get 
> Spyder2PRO if you wish to tune monitors to match one another...
> > 
> > Consistently, the Primary (digital) monitor has a yellowish cast and
> > the analog one seems more correctly white (to my eyes).
> > 
> Your eyes are influenced by the dominant whitepoint in the room, so
they 
> can't really be trusted for this. But thats not really an issue in
this case, as 
> you don't have much in the way of tools for anything but a simple
calibration 
> anyways with the basic Spyder2 package...
> > 
> > Which one is right?  Can I trust EITHER one?  ( I think not if they
> > are not the same the tool obviously failed. )
> > 
> "The tool" will do different things at different settings. If you
choose 
> Native Whitepoint, and don't match the whites in some other manner,
then they 
> would (appropriately) be different. If you choose, say 6500k, and
balance them 
> either with RGB gains corrections, or let the Spyder2 software do it
at the 
> videocard level, then they should both have similar whitepoints...
BUT if you 
> aren't running both through the same (nonPCI-Express) video card on
Windows (none 
> of this info is in you note) then you still can't get both to match,
as Windows 
> won't treat them both seperately, so you would have an OS level
failure that 
> custom ICC profiles and video correction data can't fix, you'd have
to get a 
> Dual PCI Express card, or a second videocard to make that work.
> > 
> > And mostly, what can I do to make this expensive tool work.
> > 
> Doesn't actually sound like you have the expensive tool, it sounds
like you 
> have the moderately priced version... Spyder2PRO offers lots of
extra tools for 
> checking and adjusting your monitor for multiple monitor setups.
> > 
> > Any ideas?
> > 
> Lots, but thats as much as I can offer from the info given...
> 
> Happy Holidays,
> C. David Tobie
> Product Technology Manager
> ColorVision Business Division
> DataColor Inc.
> CDTobie@...
> www.colorvision.com
>