>
> For the record, I'd like to put out there that I've had nothing but
> best of breed treatment from Analogue Haven. I'm always responded to
> quickly, given great service, proactively contacted about any stock
> issues with orders I've placed and dealt with in what I'd call a
> generous way.
>
> Best retailer I've ever patronized in this industry.
>
> On Jun 9, 2006, at 2:02 PM, frequencysurfing wrote:
>
> > hello,
> >
> > - Sorry if the following gets a little scrambled, I wrote from
> > within YahooGroups.
> >
> > From: q v s f u e k p s v h s l w
> >
> > I don't have any emails from you in my work inbox and you don't post
> > a name so I assume, like me, that you use an alternate email address
> > for mailing lists. I wanted to reply to your Plan B list email since
> > it concerns our business, Analogue Haven. I will write my comments
> > inline...
> >
> > > well i looked at buying some plan b modules but after reading
> > > these posts and getting flakey feedback from Ear i didnt.I
> > > contacted Analogue haven a while back and it seems they have none
> > > in stock and a few orders and people waiting and yet they are
> > > taking money and selling modules on ebay still ?
> >
> > I am sorry but you are mistaken. We have stock of all released
> > Livewire modules and most Plan B modules. The only Plan B module
> > that we are out of at this point, as of this email, is the Model 15
> > Oscillator. Although we are low on some stock because they are
> > selling very well and that means the filter and lowpass gates will
> > probably run out also within a few days. Mike Brown of Livewire just
> > dropped off an order but we have gone through a lot of those modules
> > already. Though as of now we do have LW filters and Dual Cyclotrons.
> >
> > Take a look at our website http://www.analoguehaven.com/ear/ and you
> > will notice that there are shopping carts saying either "email us
> > for availability" or "in-stock add to cart". If it says it is in-
> > stock then it was as of the store inventory the previous night. We
> > update our carts daily and try to keep gear in-stock as much as
> > possible. Occasionally we run out due to manufacturer delays or
> > orders not coming in as soon as we projected but we do not keep
> > carts up intentionally if we don't have stock.
> >
> > The next issue is regarding taking money and not delivering product.
> > This is completely against what we are about so I don't know where
> > you get this idea. We do not charge credit cards or accept payments
> > until gear is ready to ship. In the case of some gear "coming soon"
> > we will take a pre-order which reserves the product once it is
> > available, but even for these we do not charge cards in advance. So
> > I am surprised and confused by your statements.
> >
> > Regarding the modules on Ebay, these are done as a way of publicity
> > for the Livewire + Plan B lines. These modules are shipping from
> > stock. Why would we post auctions without having stock? In this case
> > we'd surely receive negative feedback and we don't want that as it
> > would harm our posivite reputation.
> >
> > > i dont understand whats up with people and these companies
> > > myself.So much selfishness (there is No excuse for lack of replys
> > > and trust me when i say that i am > finding this more and more via
> > > the internet.Ignored emails ,especially in a business sense when
> > > we try and get paid for our music from labels and when people have
> > > nothing to give but only seem to want to take ! its not so common
> > > from businesses trying to sell products though ! unless they
> > > already had your money or have an inability to consider anyone but
> > > themselves selfishness seems to be on the increase ...........does
> > > it take that long to create a module.
> >
> > I do not like being discussed in the same message as this quote
> > because we at Analogue Haven reply to emails very timely and answer
> > all that come across as far as we know. Our customers know that I
> > sit on email and answer it, usually exhaustively, as much as
> > possible while orders are being packed at the store. And when I'm on
> > vacation or not answering it, my business partner is. So this
> > paragraph cannot pertain to us.
> >
> > Regarding building modules in a timely manner, yes we wish we could
> > get modules faster and in larger quantities from the manufacturer
> > but please keep in mind that these guys (Mike and Peter each) are
> > doing everything solo for their company and it is a lot of work.
> > They design the modules, they press the frontplates, they stuff the
> > board (sometimes with assistents) and hand-deliver the modules to
> > our shop. They answer your emails and then deal with tech support
> > when we have users who either plug up a module incorrectly or have
> > the occasional fault. These guys are dealing with everything
> > including 50-100 piece module orders at a time from us as soon as
> > they can fill them. And these modules are not simple, they are very
> > complicated and take awhile to build + test. Mike and Peter are
> > victims of their own success.
> >
> > Yes the people who have money out and have not yet received their
> > modules should get more urgent replies, I understand that. And that
> > is on Plan B and Livewire's shoulders as we had nothing to do with
> > those orders. But things have gotten better since we've started
> > distributing modules for them and they will continue to get better
> > as Livewire and Plan B have more time to spend on engineering and
> > manufacturing and less on sales and support as we have done that. If
> > you have questions about their products not related to previous
> > orders you can email us @ analoguehaven and we will reply fast.
> >
> > > I noticed that the link to Buy is now shot
> > > http://www.bigcitymusic.com/product.asp?cat=New&pid=1000030
> >
> > The reason for that is because Big City Music does not sell Eurorack
> > Plan B or Livewire modules. We have that exclusive contract in the
> > USA, with this complete responsibility, so the page was removed from
> > their website. If you need a module feel free to email us to place
> > an order or to buy the new ones we have on Ebay.
> >
> > > all very flakey .Shame - amazing sound from the osc.Ear look like
> > > a bunch of space cadets to me and thats coming from one ! (who
> > > does however reply to All emails and deal with people via a
> > > business and run one )
> >
> > Thanks for the positive comments about the modules, features and
> > sound.
> >
> > As I wrote about, if you are ready to order then you can contact me
> > through the AH address.
> >
> > Regarding new product, both Mike Brown and Peter are hard at work on
> > new modules in addition to fulfilling recent orders of the current
> > modules so we should receive another shipment in end of June or
> > early July. People who have expressed interest (but have not
> > paid :) ) will be contacted once we have stock.
> >
> > Have a nice weekend and write if you need anything (yes, we even
> > reply on Sundays).
> >
> > Thank you,
> >
> > Shawn Cleary
> > www.analoguehaven.com
> >
> > --- In PLAN_B_analog_blog@yahoogroups.com, q v s f u e k p s v h s l
> > w <izimizam@> wrote:
> > >
> > > well i looked at buying some plan b modules but after reading
> > these posts and getting flakey feedback from Ear i didnt.I
> > contacted Analogue haven a while back and it seems they have none
> > in stock and a few orders and people waiting and yet they are
> > taking money and selling modules on ebay still ? i dont understand
> > whats up with people and these companies myself.So much selfishness
> > (there is No excuse for lack of replys and trust me when i say that
> > i am finding this more and more via the internet.Ignored
> > emails ,especially in a business sense when we try and get paid for
> > our music from labels and when people have nothing to give but only
> > seem to want to take ! its not so common from businesses trying to
> > sell products though ! unless they already had your money or have an
> > inability to consider anyone but themselves selfishness seems to be
> > on the increase ...........does it take that long to create a
> > module.I noticed that the link to Buy is now shot
> > >
> > > http://www.bigcitymusic.com/product.asp?cat=New&pid=1000030
> > >
> > > all very flakey .Shame - amazing sound from the osc.Ear look
> > like a bunch of space cadets to me and thats coming from one ! (who
> > does however reply to All emails and
> > > deal with people via a business and run one )
> > >
> > >
> > > Norman Fay <vietgrove@> wrote:
> > > I'm in a similar situation w/r/t 2 frac format
> > oscillators. At this
> > > point, having repeately emailed, and posted "paging peter G"
> > messages
> > > on AH, I just don't know what to do. Up to a point, communication
> > > was excellent, then it just seemed to stop. Are my messages getting
> > > spam filtered for some reason, what? Last I heard was in
> > October '05,
> > > when my VCOs were apparently complete & ready to ship, I paid the
> > > balance as requested, since which time, black hole.
> > >
> > > Frustrating.
> > >
> > > On 4 Jun 2006 17:32:46 -0000, PLAN_B_analog_blog@yahoogroups.com
> > > <PLAN_B_analog_blog@yahoogroups.com> wrote:
> > > >
> > > > There is 1 message in this issue.
> > > >
> > > > Topics in this digest:
> > > >
> > > > 1. Paging Peter Grenader
> > > > From: "cuari7" cuari7@
> > > >
> > > > __________________________________________________________
> > > > __________________________________________________________
> > > >
> > > > Message: 1
> > > > Date: Sun Jun 4, 2006 9:18 am (PDT)
> > > > From: "cuari7" cuari7@
> > > > Subject: Paging Peter Grenader
> > > >
> > > >
> > > > I've tried emailing you, to no avail.
> > > > Tried calling you; no answer, and answering machine is full.
> > > >
> > > > I'm trying to remain graceful about this, but it's really getting
> > > > frustrating, man.
> > > >
> > > > All I want to know is when I'm going to get delivery of my
> > modules.
> > > > Prepaid IN FULL more than a year ago.
> > > > You keep saying "give me a couple of weeks" all the time.
> > > >
> > > > Sigh.
> > > >
> > > > Please contact me: Phone#904-537-7876
> > > >
> > > > Email: diaz.jesus@ (in case it doesn't show, it is
> > > > jesusDOTdiazATmayoDOTedu)
> > > >
> > > > jdiaz, aka cuari7
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > __________________________________________________________
> > > > __________________________________________________________
> > > >
> > > >
> > > >
> > > > ----------------------------------------------------------
> > > > Yahoo! Groups Links
> > > >
> > > >
> > > >
> > > >
> > > > ----------------------------------------------------------
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> > >
> > >
> > > Send instant messages to your online friends
> > http://uk.messenger.yahoo.com
> > >
> >
> >
> >
>