PLAN B analog blog

For the record, I'd like to put out there that I've had nothing but  
best of breed treatment from Analogue Haven.  I'm always responded to  
quickly, given great service, proactively contacted about any stock  
issues with orders I've placed and dealt with in what I'd call a  
generous way.

Best retailer I've ever patronized in this industry.

On Jun 9, 2006, at 2:02 PM, frequencysurfing wrote:

> hello,
>
> - Sorry if the following gets a little scrambled, I wrote from
> within YahooGroups.
>
> From: q v s f u e k p s v h s l w
>
> I don't have any emails from you in my work inbox and you don't post
> a name so I assume, like me, that you use an alternate email address
> for mailing lists. I wanted to reply to your Plan B list email since
> it concerns our business, Analogue Haven. I will write my comments
> inline...
>
> > well i looked at buying some plan b modules but after reading
> > these posts and getting flakey feedback from Ear i didnt.I
> > contacted Analogue haven a while back and it seems they have none
> > in stock and a few orders and people waiting and yet they are
> > taking money and selling modules on ebay still ?
>
> I am sorry but you are mistaken. We have stock of all released
> Livewire modules and most Plan B modules. The only Plan B module
> that we are out of at this point, as of this email, is the Model 15
> Oscillator. Although we are low on some stock because they are
> selling very well and that means the filter and lowpass gates will
> probably run out also within a few days. Mike Brown of Livewire just
> dropped off an order but we have gone through a lot of those modules
> already. Though as of now we do have LW filters and Dual Cyclotrons.
>
> Take a look at our website http://www.analoguehaven.com/ear/ and you
> will notice that there are shopping carts saying either "email us
> for availability" or "in-stock add to cart". If it says it is in-
> stock then it was as of the store inventory the previous night. We
> update our carts daily and try to keep gear in-stock as much as
> possible. Occasionally we run out due to manufacturer delays or
> orders not coming in as soon as we projected but we do not keep
> carts up intentionally if we don't have stock.
>
> The next issue is regarding taking money and not delivering product.
> This is completely against what we are about so I don't know where
> you get this idea. We do not charge credit cards or accept payments
> until gear is ready to ship. In the case of some gear "coming soon"
> we will take a pre-order which reserves the product once it is
> available, but even for these we do not charge cards in advance. So
> I am surprised and confused by your statements.
>
> Regarding the modules on Ebay, these are done as a way of publicity
> for the Livewire + Plan B lines. These modules are shipping from
> stock. Why would we post auctions without having stock? In this case
> we'd surely receive negative feedback and we don't want that as it
> would harm our posivite reputation.
>
> > i dont understand whats up with people and these companies
> > myself.So much selfishness (there is No excuse for lack of replys
> > and trust me when i say that i am > finding this more and more via
> > the internet.Ignored emails ,especially in a business sense when
> > we try and get paid for our music from labels and when people have
> > nothing to give but only seem to want to take ! its not so common
> > from businesses trying to sell products though ! unless they
> > already had your money or have an inability to consider anyone but
> > themselves selfishness seems to be on the increase ...........does
> > it take that long to create a module.
>
> I do not like being discussed in the same message as this quote
> because we at Analogue Haven reply to emails very timely and answer
> all that come across as far as we know. Our customers know that I
> sit on email and answer it, usually exhaustively, as much as
> possible while orders are being packed at the store. And when I'm on
> vacation or not answering it, my business partner is. So this
> paragraph cannot pertain to us.
>
> Regarding building modules in a timely manner, yes we wish we could
> get modules faster and in larger quantities from the manufacturer
> but please keep in mind that these guys (Mike and Peter each) are
> doing everything solo for their company and it is a lot of work.
> They design the modules, they press the frontplates, they stuff the
> board (sometimes with assistents) and hand-deliver the modules to
> our shop. They answer your emails and then deal with tech support
> when we have users who either plug up a module incorrectly or have
> the occasional fault. These guys are dealing with everything
> including 50-100 piece module orders at a time from us as soon as
> they can fill them. And these modules are not simple, they are very
> complicated and take awhile to build + test. Mike and Peter are
> victims of their own success.
>
> Yes the people who have money out and have not yet received their
> modules should get more urgent replies, I understand that. And that
> is on Plan B and Livewire's shoulders as we had nothing to do with
> those orders. But things have gotten better since we've started
> distributing modules for them and they will continue to get better
> as Livewire and Plan B have more time to spend on engineering and
> manufacturing and less on sales and support as we have done that. If
> you have questions about their products not related to previous
> orders you can email us @ analoguehaven and we will reply fast.
>
> > I noticed that the link to Buy is now shot
> > http://www.bigcitymusic.com/product.asp?cat=New&pid=1000030
>
> The reason for that is because Big City Music does not sell Eurorack
> Plan B or Livewire modules. We have that exclusive contract in the
> USA, with this complete responsibility, so the page was removed from
> their website. If you need a module feel free to email us to place
> an order or to buy the new ones we have on Ebay.
>
> > all very flakey .Shame - amazing sound from the osc.Ear look like
> > a bunch of space cadets to me and thats coming from one ! (who
> > does however reply to All emails and deal with people via a
> > business and run one )
>
> Thanks for the positive comments about the modules, features and
> sound.
>
> As I wrote about, if you are ready to order then you can contact me
> through the AH address.
>
> Regarding new product, both Mike Brown and Peter are hard at work on
> new modules in addition to fulfilling recent orders of the current
> modules so we should receive another shipment in end of June or
> early July. People who have expressed interest (but have not
> paid :) ) will be contacted once we have stock.
>
> Have a nice weekend and write if you need anything (yes, we even
> reply on Sundays).
>
> Thank you,
>
> Shawn Cleary
> www.analoguehaven.com
>
> --- In PLAN_B_analog_blog@yahoogroups.com, q v s f u e k p s v h s l
> w <izimizam@...> wrote:
> >
> > well i looked at buying some plan b modules but after reading
> these posts and getting flakey feedback from Ear i didnt.I
> contacted Analogue haven a while back and it seems they have none
> in stock and a few orders and people waiting and yet they are
> taking money and selling modules on ebay still ? i dont understand
> whats up with people and these companies myself.So much selfishness
> (there is No excuse for lack of replys and trust me when i say that
> i am finding this more and more via the internet.Ignored
> emails ,especially in a business sense when we try and get paid for
> our music from labels and when people have nothing to give but only
> seem to want to take ! its not so common from businesses trying to
> sell products though ! unless they already had your money or have an
> inability to consider anyone but themselves selfishness seems to be
> on the increase ...........does it take that long to create a
> module.I noticed that the link to Buy is now shot
> >
> > http://www.bigcitymusic.com/product.asp?cat=New&pid=1000030
> >
> > all very flakey .Shame - amazing sound from the osc.Ear look
> like a bunch of space cadets to me and thats coming from one ! (who
> does however reply to All emails and
> > deal with people via a business and run one )
> >
> >
> > Norman Fay <vietgrove@...> wrote:
> > I'm in a similar situation w/r/t 2 frac format
> oscillators. At this
> > point, having repeately emailed, and posted "paging peter G"
> messages
> > on AH, I just don't know what to do. Up to a point, communication
> > was excellent, then it just seemed to stop. Are my messages getting
> > spam filtered for some reason, what? Last I heard was in
> October '05,
> > when my VCOs were apparently complete & ready to ship, I paid the
> > balance as requested, since which time, black hole.
> >
> > Frustrating.
> >
> > On 4 Jun 2006 17:32:46 -0000, PLAN_B_analog_blog@yahoogroups.com
> > <PLAN_B_analog_blog@yahoogroups.com> wrote:
> > >
> > > There is 1 message in this issue.
> > >
> > > Topics in this digest:
> > >
> > > 1. Paging Peter Grenader
> > > From: "cuari7" cuari7@...
> > >
> > > __________________________________________________________
> > > __________________________________________________________
> > >
> > > Message: 1
> > > Date: Sun Jun 4, 2006 9:18 am (PDT)
> > > From: "cuari7" cuari7@...
> > > Subject: Paging Peter Grenader
> > >
> > >
> > > I've tried emailing you, to no avail.
> > > Tried calling you; no answer, and answering machine is full.
> > >
> > > I'm trying to remain graceful about this, but it's really getting
> > > frustrating, man.
> > >
> > > All I want to know is when I'm going to get delivery of my
> modules.
> > > Prepaid IN FULL more than a year ago.
> > > You keep saying "give me a couple of weeks" all the time.
> > >
> > > Sigh.
> > >
> > > Please contact me: Phone#904-537-7876
> > >
> > > Email: diaz.jesus@... (in case it doesn't show, it is
> > > jesusDOTdiazATmayoDOTedu)
> > >
> > > jdiaz, aka cuari7
> > >
> > >
> > >
> > >
> > >
> > >
> > > __________________________________________________________
> > > __________________________________________________________
> > >
> > >
> > >
> > > ----------------------------------------------------------
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> > >
> > >
> > >
> > >
> > > ----------------------------------------------------------
> > >
> > >
> > >
> > >
> >
> >
> >
> >
> > Send instant messages to your online friends
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> >
>
>
>