Yamaha DTXpress/DTXplorer/DTXtreme

Hi ONSlow / ED;

I ordered my 1655 crash through Drumbalaya/Charlotte Morin 2 months 
ago - order was fwd to VL the next day. I heard nothing from VL / Tom 
until it shipped on 5/27 - (4 wks later)

"Hi, Your cymbal just went out today.  We were out of the switches 
and they are custom made.  Sorry for the delay. Thanks - Tom"

I definitely got the impression they are a small /family business. 
That being said, it was worth the wait since I was in no great hurry 
and really love the feel / high-quality of the cymbal.

I'm a home-based small business owner myself, so probably quicker to 
forgive than some, but If you have the time/patience I think you'll 
really be happy with their product.

Good luck ~ Steve K.

--- In DTXpress@yahoogroups.com, "liberatusvirus" 
<liberatusvirus@y...> wrote:
> Hi OldnSlow,
> 
> A lot of the good press about Visu-lite has come from me, since 
I've 
> dealt with the company not only as a user but also as a 
collaborator 
> in the production of the Yamaha version hi hat. The company is 
> definitely a cottage industry, involving only a few people. 
> Sometimes Tom Pickard, the owner and designer, is "away from the 
> phone," as well as the web. He's one of those people with a lot of 
> musical vocations (he plays, handles live sound, records, invents, 
> and god knows what else.) Once you get Tom, he's helpful, but 
> sometimes reaching him is tough. I'll try to contact him for you. 
> Why don't you email me so that I can give Tom a name to check on 
the 
> order. 
> 
> Ed
> --- In DTXpress@yahoogroups.com, "oldnslowdrummer" 
> <oldnslowdrumr@g...> wrote:
> >  
> > 
> > I have been thinking about trying some other types of ecymbals 
and 
> > after reading lots of posts and reviews (some on this board), I 
> > decided to give the Visu-lites a try. 
> > 
> > The problem that I am having is that the support there seems to 
be 
> > nil which is exactly the opposite of what I have read. I placed 
an 
> > order, waited 5 or 6 days and had seen no feedback. I checked 
> online 
> > and it said the order was unshipped. I sent an email to see what 
> was 
> > up and was told by reply that they would ship that day. 3 days 
> later 
> > and I still haven't seen any confirmation, the online status 
still 
> > says unshipped and my credit card hasn't been charged. I sent 
> > another email and got no reply so I called the number listed on 
> their 
> > website. I got some kind of generic recording that just 
> said "leave 
> > a message" so I'm not even sure if that was them or if the number 
> may 
> > have changed. I may be a little excited to get my new cymbals but 
> > this seems pretty slack compared to other drummer's experiences 
> with 
> > them that I have read.
> > 
> > Any of you guys or gals bought anything from them direct lately? 
> Is 
> > this typical of their approach to dealing with customers? If so 
> > maybe I beter cancel and try some harts or something.
> > 
> > Thanks
> > oldnslowdrummer