Yamaha DTXpress/DTXplorer/DTXtreme

Hi OldnSlow,

A lot of the good press about Visu-lite has come from me, since I've 
dealt with the company not only as a user but also as a collaborator 
in the production of the Yamaha version hi hat. The company is 
definitely a cottage industry, involving only a few people. 
Sometimes Tom Pickard, the owner and designer, is "away from the 
phone," as well as the web. He's one of those people with a lot of 
musical vocations (he plays, handles live sound, records, invents, 
and god knows what else.) Once you get Tom, he's helpful, but 
sometimes reaching him is tough. I'll try to contact him for you. 
Why don't you email me so that I can give Tom a name to check on the 
order. 

Ed
--- In DTXpress@yahoogroups.com, "oldnslowdrummer" 
<oldnslowdrumr@g...> wrote:
>  
> 
> I have been thinking about trying some other types of ecymbals and 
> after reading lots of posts and reviews (some on this board), I 
> decided to give the Visu-lites a try. 
> 
> The problem that I am having is that the support there seems to be 
> nil which is exactly the opposite of what I have read. I placed an 
> order, waited 5 or 6 days and had seen no feedback. I checked 
online 
> and it said the order was unshipped. I sent an email to see what 
was 
> up and was told by reply that they would ship that day. 3 days 
later 
> and I still haven't seen any confirmation, the online status still 
> says unshipped and my credit card hasn't been charged. I sent 
> another email and got no reply so I called the number listed on 
their 
> website. I got some kind of generic recording that just 
said "leave 
> a message" so I'm not even sure if that was them or if the number 
may 
> have changed. I may be a little excited to get my new cymbals but 
> this seems pretty slack compared to other drummer's experiences 
with 
> them that I have read.
> 
> Any of you guys or gals bought anything from them direct lately? 
Is 
> this typical of their approach to dealing with customers? If so 
> maybe I beter cancel and try some harts or something.
> 
> Thanks
> oldnslowdrummer