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Paul,
I don’t want a refund, I simply want you to follow through on delivery promises made publically to this group.
You post public updates to the group stating that ordered modules will ship out by a certain date, these promises are broken, and then more promises are made, and broken, etc., etc.
As a customer, who has paid for modules (approx. $1500 on November 25th, 2010) and has been waiting to receive them since then, I read these updates, with the hope that maybe they will eventually come true, but they never do.
I just want the modules delivered, as when promised in your updates, I don’t want to jump the queue to get mine before someone that has ordered before me, and after waiting a number of years already, I don’t want a refund.
As you are posting these delivery promises publically to this group, I see no problem in discussing the breaking of such promises in this same public group.
Your bullying of customers into censorship, with threats of being bumped even further down the never ending list, through threats of even less action than the inaction we are experiencing already, obviously scares others into submission, judging by the off-list thanks for raising the issue and then subsequent lack of any on-list support, but isn’t going to silence me at all.
Obviously by raising this on the list, I risk having my modules built by you while feeling animosity towards me, so they might not be built to the same standard as they otherwise would, hopefully you are professional enough not to do this, but at this stage, and with the attitude you have towards your customers, I don’t really expect it.
It is bizarre that you behave like this towards paying customers, on top of taking money, making promise after broken promise, and not delivering anything for years, to try to bully them into keeping quiet on-list with threats of even further mistreatment is really a strange approach to customer service.
This is in no way an attempt to spur you into action via shame, I have given up long ago on seeing these modules anytime soon, feel free to bump me to the end of your list if that is how you think you should treat paying/paid customers, it is simply an on list discussion of a very real and major obstacle and concern with MOTM ownership.
Simon
Canberra
AUSTRALIA
From: Paul Schreiber
Sent: Sunday, 2 September 2012 1:30 AM
I have had this policy for 13 years:
If you want a refund JUST ASK. It’s not any more involved than that. Send an email with the Order # and I will take care of the rest. I can only refund via PayPal or bank transfer. If takes about 7 days to transfer money into PayPal and then to have it sent.
And next time, send such demands privately. It doesn’t “spur me into action via shame”. In fact, just the opposite.
Paul S.
/BTW: I have started packing up for the move. I built ~ 22 modules this week and they will ship on Tuesday. I will guess the soonest I will be unpacked and back to work is ~ Sept. 25th. Since I will go from having very little spare to nothing BUT spare time the backlog will be quickly shipped. I need to stuff more MOTM-300 boards but I have 95% of EVERY other order’s pc board stuffed and ready to go. Next Wednesday I am preparing EVERY backlogged kit for shipping (note the ‘480s are shipped pre-stuffed and soldered). All the kits are shipping by Monday the 10th.
//BTW #2: will no longer post to the group after Sept. 16th.
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