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| 70 modules/year? Really? And there's still a backlog? In a previous email you gave a breakdown of different customer types: those with a large number of purchases, and those with only one or two. Have you ever done a poll of the latter group to find out why they were not repeat customers? Find that out, and fix it. The one time buyer is more important to figuring out what's wrong with SynthTech, then the faithful MOTMer. Some of those people were very likely to become repeat customers. Unfortunately, there's no way to recover all the lost customers who thought they'd build a MOTM system, but realized it would never happen in a reasonable time, and moved on to another format. -Dave --- On Sat, 5/1/10, Paul Schreiber <synth1@...> wrote:And there is no guarantee that the MOTM 5U |