Archive of the former Yahoo!Groups mailing list: MOTM

Man do you have some nerve! You actually appear to be angry at me for sharing the fact
that I (as well as others ) are being victimized by you and your company. You have my
money in your pocket, and you have not shipped the products that I paid for. And you are
angry that I would talk about this on the forum. Communicating with you has produced
no results, I think everyone on this forum can survive one members' justified rant.
I would like to address your remarks one at a time...

a) complaining to the MOTM list about your specific delivery issues with me
is ∗NOT∗ helping you, or me, or my company.

I am in a position of nothing to lose. You have my money. You have the kits I paid for. I
am not trying to motivate you by complaining, and I could care less if it is damaging to
MOTM/Synthtech or to Paul Schrieber, by discussing how I'm being screwed by your
company. I am seeking the thoughts of others on this list regarding who else is getting
screwed, how badly, and what they feel is the appropriate way to deal with it.

b) This year alone, I have shipped 577 orders, which included 189 full
kits/assembled modules. One can quickly figure out most of these were CEM
ICs and/or 'MOTM 2.0' orders. But right now, these are the orders that are
funding the company until I can start shipping the new stuff.

How is this relevant? You mean the money I paid for kits and parts isn't enough to pay for
those kits and parts? You listed the kits and parts as stock on hand, was that not true?
First you have to sell some stuff to some other people so we can fund your company, and
then maybe later on you'll ship? Or are you just saying look at all the work I've
accomplished, just because you didn't get what you paid for doesn't mean I don't work
hard. I don't get it apparently.

c) So, it's not like nothing is going on here. Did I mention I've also
designed 2 more new modules and have 1 on a pc board prototype? I have got
all of the MOTM-730 stuff ready to go (at a cost of over $4800 to me, with 1
shipped and not even paid for yet).

Here's where it sounds to me like you're off the deep end. If someone pays you for a
product that you have sold them, then it is your responsibility to deliver that product. Try
to imagine from the perspective of a customer who has paid for a synth kit and already
waited a couple of years for it, how would you feel everytime you hear the enthusiastic
news of how Paul is working on something OTHER than delivering the kit you paid for?
And now you are relating to me how you have spent all this time designing new modules,
when you could be putting the parts for a kit into a package and mailing it to the person
who paid you for it two years ago. I'm sure designing new modules is more fun than
packing a kit. But if you want to be in the business of selling your products, then that
includes more than just accepting payment from people, you're actually responsible for
delivering the product as well.

d) In terms of kitting, I am kitting in ∗order∗ from most requested to least
requested. Guess what the least requested kit is? MOTM-101.

Well Paul, perhaps the MOTM-101 kit will always be the least requested kit. Does that
mean I will never get it? Does that mean I deserve to wait longer than someone who pays
you two months ago for one of the "popular" kits? I can't teach you ethics, that was your
parent's job. I think it is common sense that those orders that were placed first should
get filled first, and in the interest of being fair- I would invite anyone who feels differently
to share their opinion now.

e) Am I behind in kitting/shipping? Yes, as always. Is this ∗why∗ I am
getting rid of the kits, and moving to all SMT production? Why, yes again. I
am TIRED of kitting just as much as you are TIRED of waiting.

I understand you are tired of kitting.

f) Please do no assume that paying me is some sort of acceleration to
shipping. It is not. If you don't want to pay me, then don't order by
PayPal. If you want a refund, ∗just ask for it∗. If you want really fast
shipping, call Shawn at AH and order MOTM Frac :)

This is a very convenient argument to present now, I would suggest that you display
"please do not assume that paying me is some sort of acceleration to shipping. It is not."
at the check-out for the Synthtech shopping cart. This problem would have been avoided
before it began. The shopping cart instead offers the suggestion that items will be
shipped by Priority Mail delivered in two to three days. Of course I knew that was crap as
well, which is why i asked you (before my last order) specifically how long I would have to
wait if i ordered a couple of MOTM300 front panels and a couple of MOTM300 pcbs. Your
reply was that those ship every 10 days. That was a month ago. I was looking for an
honest answer to base my decision on whether to buy from you again, since i knew it was
risky. I suppose I should have known better.

In my last email, I said I would like the items I have paid for, and waited far too long for,
and if they can be delivered in two weeks fine, otherwise I would like my money back.
I got a terse reply of "I'll look into it". That does not cut it with me. Yes I want my money
back. That's $209 for the MOTM101 and $170.75 for the two MOTM300 panels and two
MOTM300 pcbs, order #1109.
Kevin Morde