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Subject: Re: Pitch Shifter (Eventide)

From: Scott Gibbons <scott.gibbons@...>
Date: 2005-01-11

> (need funky cable), but it does work. As a word of caution, I've found
> that the company has a rather "snotty" attitude and can be a bit
> difficult to work with, but they make great effects. (Well, except

Whoa! I've had the exact opposite impression. (about the attitude, not the
quality - with which our opinions are exactly the same).

I baggage-checked an SKB with an H3000 inside, and when it arrived on the
other side of the flight it was inoperable. This was in Italy and there were
no technicians around that were willing to service it (everyone I talked
with said that they would have to send it in to Eventide's HQ in New
Jersey), so I called Eventide's HQ in New Jersey. They patched me through to
a service tech who very patiently and graciously talked me through, over the
phone, finding the problem and fixing it! No attitude, a lot of patience,
and GREAT customer service. I've called them about some other issues over
the years and always found them to be very cool. Maybe you & I spoke with
different people... there are bad eggs anywhere, I imagine. But I have to
offer a contrasting opinion here: EVENTIDE ROCKS.

best,
- Scott
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