Hi Tony--
> Isn't 2a the same as 2? They "don't care enough" because "they aren't
> interested", right?
Right. That's why it's "2a" and not "3".
> People not voting say volumes about the choices they have to vote on.
True enough. Or it may say that they voted in the past and felt that their
vote had no effect, and hence decided that it was not worth voting again.
> If you don't complain about a problem it won't get addressed.
Regarding the UEG, I didn't complain because the reason for the button's
behavior is explained in the documentation. Since it was apparent from that
explanation that you had put some thought into the issue and decided upon
how you were going to handle it, there seemed little reason to complain,
since it wasn't something that you appeared likely to address again.
Regarding the Expressionist, in which the button bounce is a far more
annoying problem, I believe that I did complain and my complaint went
unanswered.
> The reason the UEG s/w rev came to light was because several people asked
> for features and there was a common thread to them. I did that for free. I
> wasn't fixing problems; I was adding features. I don't think many other
> companies do that without charging for it. Yes there are some, but it's not
> common.
This is something of a moot point to me, since there have been no software
revs to either product since I purchased them. Yes, it is great that in the
past you have added features to your products for free. In my case, the
added features were something that I received when I purchased the product.
Also, I wrote to you not long ago suggesting a feature enhancement for the
Expressionist and I didn't even receive an acknowledgement. Now, this isn't
a big deal in itself--it's certainly something that other people have
suggested and I know all too well how much email one has to deal with these
days--but it certainly tints my impression of how much consideration you
give to customer input. So my net experience with Encore Electronics may
well be different from someone who has been doing business with you longer
than I. ∗shrug∗ Your customers speak highly of you and your products, which
is in part why I purchased them.
> Please, everyone, these are discussions by reasonable adults. You don't have
> to feel like we're fighting or dissing (is that how you spell that??) each
> other. They're just points of view that have to be communicated in an awful
> way...this would be so much better at a user's group, or even on the phone.
> I think the outcome of all this will be better product.
I certainly agree with all of that, and I apologize if I sounded rather rude
in my previous posting. There's not really much of a conclusion to be drawn
from all of this, but I (did) have to say that IMNSHO counting a "silent
contingency" is an extremely tenuous way to make product-design decisions.
But as Larry said, I have my own reasons for being unlikely to purchase a
frequency shifter and hence hereby remove myself from the fray.
Regards,
--Adam
>
> Regards,
> Tony
>
>
> -----Original Message-----
> From: Adam Schabtach [mailto:adam@...]
> Sent: Tuesday, November 04, 2003 6:21 PM
> To: 'MOTM List'
> Subject: Re: [motm] Frequency Shifter group question
>
>
>> When several people ask for larger knobs, there is a silent
>> contingency that is also counted. When people don't reply they tell me one
> of two things:
>>
>> 1. They didn't see the message (which is unlikely if they are subbed
>> to the group and are regular participants) 2. They don't care enough
>> about the issue to make a comment.
>
> 2a. They aren't interested in the product.
>
> How on Earth can you count a "silent contingency"? That's like saying that
> everybody who doesn't vote in an election would vote for the same candidate
> if they did vote.
>
> Just because I haven't complained about the horrendous switch contact bounce
> problems in your products doesn't mean that I like it, or that I don't care
> about it.
>
> --Adam
>
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