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Subject: bad cable return procedure

From: "J. Larry Hendry" <jlarryh@...>
Date: 2003-09-22

A small number of you have indicated you have experienced a cable failure
from the last bunch. Officially, Rapco's policy is they will replace any
cable returned to them within a year. However, it seems a waste to me for
you to ship it to me and me to ship it to Rapco. Seems like the postage
will be more than the cost of the cable.

Therefore, since I know there are only a few of these out there, I have
decided to replace them from my own pocket / profit instead of returning
them to Rapco. So, you do not need to hassle with returning any bad cable.
However, if you write me with many multiple failures, I do reserve the right
to ask for the cables back. But, I trust my customers to do the right
thing. :)

If you need to replace a bad cable, just go ahead and re-order it this
upcoming round. Just put a note on your mail some place which cable was bad
and I will adjust your price so that cable is free. It does not get any
easier than that. :)

The bad cable is yours to keep. If you can fix it, you have a free cable,
complements of Stooge Products, Inc.

Larry Hendry
Stooge Products, Inc.
Manager of Warranty Administration Dept.
(man have I got a lot of hats) :)