--- In
Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@...> wrote:
>
> Some of you might have remembered how I complained about a order I
> placed with Electronic Express. Thought I might update what has
happened
>
> I placed the order on Feb 7 and today March 28 I Noticed that my
> account had been charged for the order. The only email I received
from
> them was a generic email when I placed the order. I canceled the
order
> via email on Feb 15. I never received any emails from that
> conversation either.
>
> In defence of them They did answer my phone call promptly and told
me
> that I could refuse shipment If I would like to. Of coarse Im sure I
> would pay for shipping both ways.
>
> I ask them If It was customary for their buisness to ship out a
> product SEVEN weeks after the order was placed without any
> acknowledgement to the buyer of backorder or shipping status either
by
> phone or email. He said that they generally dont respond via email.
> that still leaves regular mail and phone.
>
> If they advertise and sell via the Internet then they need to get
with
> the program and take advantage of the quick and precise
communication
> it offers. And they need to rethink there business practices if they
> want to remain competitive. Either way that used up there one and
only
> chance to get any of my future buisness
>
> Regards
> Dennis Waggoner
>
There people are terrible. You only have to try and order from them
once to learn.
Jim