Hi Dennis,
SOrry to hear you had trouble with them. I don't believe i ever did
business with them so I have no idea what their inner workings are
like.
However, I can tell you a bit about selling on the net and
communicating with customers - it ain't as easy as you would hope.
Most of the people that purchase items from me, do not use a valid
email address. I believe this is because most other companies sell
the email addresses to spammers, so, that has trained people to not
use valid email addresses when they order on-line. So, when
something goes wrong with an order here, I first try their email. 9
out of 10 times, the email either bounces, or is never responded to
from the customer. If that fails, I then try the phone number they
are suppose to provide. About 7 out of 10 of them are either bogus
or incorrect. That finally leaves me with snail mail at which point
I don't even bother trying to communicate anymore. My products are
very low cost very low margin and I can't afford to waste the time
tracking down people via snail mail.
So, while I am sure this is not the reasons behind the problems with
your case, I just thought I would share what it's like on the other
side of the problems. It sure is frustrating for both parties
trying to communicate when we have so many options to do it with,
and it seems to always fail somewhere along the way.
Well, I hope all works out for you in the end with that company.
Chris
--- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@...> wrote:
>
> Some of you might have remembered how I complained about a order I
> placed with Electronic Express. Thought I might update what has
happened
>
> I placed the order on Feb 7 and today March 28 I Noticed that my
> account had been charged for the order. The only email I received
from
> them was a generic email when I placed the order. I canceled the
order
> via email on Feb 15. I never received any emails from that
> conversation either.
>
> In defence of them They did answer my phone call promptly and told
me
> that I could refuse shipment If I would like to. Of coarse Im sure
I
> would pay for shipping both ways.
>
> I ask them If It was customary for their buisness to ship out a
> product SEVEN weeks after the order was placed without any
> acknowledgement to the buyer of backorder or shipping status
either by
> phone or email. He said that they generally dont respond via
email.
> that still leaves regular mail and phone.
>
> If they advertise and sell via the Internet then they need to get
with
> the program and take advantage of the quick and precise
communication
> it offers. And they need to rethink there business practices if
they
> want to remain competitive. Either way that used up there one and
only
> chance to get any of my future buisness
>
> Regards
> Dennis Waggoner
>