Emu XL-7 & MP-7 User's Group

I've seen some people post about this, but haven't seen a solution 
or heard of one working.

When i turn on the XL7, let it boot up, and THEN plug it into 
windows (as the directions say), windows xp will NOT correctly 
detect the device.  Via MIDI, I have already upgraded to 2.0, and 
can run eloader.  Eloader was not running while I tried to plug in 
the device to USB.

Emu support has some canned response they used on me twice that 
includes "USB is only for sequence back up" and "please read the 
instructions and follow them exactly or you'll need to douse your PC 
in bleach and reinstall windows".  So I'm turning to you guys.

I've tried this on several PC's (all, unfortunately, run winXP).  
Every one complains that an "unknown device" was plugged in, and may 
have malfunctioned.  Manual installs fail, because windows complains 
the drivers I try to set (tried both usb0 and usb1 first) an 
incompatible with the device..I'm guessing that's because 
it's "unknown".

But, I'm thinking that the device has some unique ID, (since 
subsequent install attempts happen so much faster than the first) 
and that I can edit the registry settings for it, so windows can 
match up the same strings that exist in the driver vs. what's 
detected.

A.) Anybody got another solution?
b.) What, EXACTLY, does windows XP detect the device as?

thanx
-jk*