Re: [wiardgroup] Re: quality & customer servic
2008-07-14 by John Mahoney
Grant wrote: >[snip] >I have invested everything in Wiard and it's customers, to be treated as an adversary is >entire hurtful and makes me question the wisdom of proceeding with Wiard at all. These >instruments are not machines. I invest them with as much heart and soul as possible >during hand crafting. If a person can not appreciate that effort, then making an instrument >for them is a complete waste time for both parties. I certainly hope that I am not seen as an adversary! I totally admire the Wiard line, I trust that you are working harder than most folks realize, and I usually refrain from getting into these discussions of how someone else runs their business. (But, since you had posted something, I was trying to understand it.) You've got lots of fans and customers, Grant, so I hope you won't be discouraged by the odd naysayer! As for me, my only Wiard module is a modest little joystick. I was planning to get a JAG, too, but that option went away before I ordered one. I'm heavily invested in the 1/4" formats, which is one reason why I'm not more of a Wiard customer, though I love to know what's going on in the Wiard world. Just thought I'd take the chance to explain that. John