MOTM

I am seeing several cases where, when using PayPal, people are not going 
"all the way to the end" to complete the order. Rather, they are stopping at 
the end of the PayPal screen, but not at the end of the shopping cart. You 
are *NOT DONE* when you click the PayPal 'submit to complete your order' 
button. There is another button to load the order into the database that is 
*after* you "shell out" to PayPal. You have to let the browser 'come back', 
then submit to me (not to PayPal).

Just be sure to go that 1 more step.

Paul S.

Just in case anyone's wondering: this is an unfortunate quirk of PayPal that
plagues many e-commerce sites, both of mine included (and both of which are
constructed with different software than Paul's site). It doesn't help any
that PayPal occasionally monkeys with how the order submission/confirmation
process works (or *cough cough* doesn't work).
 
It is possible to set things up so that the PayPal page automatically
redirects the buyer back to the originating site, but 1) this doesn't always
work, and 2) some clever shoppers seem to be able to navigate away from the
PayPal page before it redirects them.
 
--Adam


  _____  

From: motm@yahoogroups.com [mailto:motm@yahoogroups.com] On Behalf Of Paul
Schreiber
Sent: Tuesday, January 06, 2009 9:29 AM
To: MOTM List
Subject: [motm] Using PayPal with the shopping cart



I am seeing several cases where, when using PayPal, people are not going 
"all the way to the end" to complete the order. Rather, they are stopping at

the end of the PayPal screen, but not at the end of the shopping cart. You 
are *NOT DONE* when you click the PayPal 'submit to complete your order' 
button. There is another button to load the order into the database that is 
*after* you "shell out" to PayPal. You have to let the browser 'come back', 
then submit to me (not to PayPal).

Just be sure to go that 1 more step.

Paul S.