MOTM

>
> Don't you ever get tired of customers e-mailing and calling about where
> their modules are? Sigh.

No, it doesn't bother me all that much. People have every right to "know where 
my stuff is".

Here is my personal motto: "Other people can out-ship me, they can be cheaper 
than me, but NO ONE is going to out-design me, and NO ONE is going to make a 
better product."

5800 modules later, I'm doing fine, thanks. Am I batting 1.000? Of course not. 
Have I lost customers because of slow deliveries? Of course I have. But more 
importantly, do I listen and *make adjustments* to my business plan? I think 
recent kit shipments show that. In fact, there has been 142 kits *ordered and 
shipped* in the last *10 days*. MOTM business is actually *improving* now that I 
corrected the kit shipping issue. And I did this by *raising prices*. Imagine 
that!!?!

But have I lost because MOTM didn't "meet expectations"? Errrr.....not that I'm 
aware of. Has anyone ever asked for a refund because MOTM was inferior to 
somebody else. No. Has there been any posts on AH, TGS, whatever from someone 
that was disappointed in the *sound* of the modules? Errrr...no.

Feel free to have a 40hr/week job, wife + 2 kids and THEN ship 5800 modules on 
top of everything else. Get back to the group then, OK. Meanwhile, go bother 
Roger or Bruce or Tony.

Sorry to burst your bubble: the entire assembled backlog is <5 weeks away from 
being ZERO and after that, delivery will be <4 weeks. You will have to think of 
some other "fault" to badger me with.

Paul S.

But paul, this is the INTARWEB!  Everything must happen INSTANTLY if an 
order is placed via the magical intarweb!  Everyone knows that the laws 
of physics and sanity and the real-world in general don't apply to 
INTARWEB BUSINESS, because INTARWEB business exists in a different 
universe from regular business.  That's why all those .com companies did 
so well and there was no 'dot com bust' because of course all those 
completely insane business models didn't matter in the world of the 
intarweb.

Get real, folks.  Stuff takes time.

-Geoff

Paul Schreiber wrote:

>Feel free to have a 40hr/week job, wife + 2 kids and THEN ship 5800 modules on 
>top of everything else. Get back to the group then, OK. Meanwhile, go bother 
>Roger or Bruce or Tony.
>
>Sorry to burst your bubble: the entire assembled backlog is <5 weeks away from 
>being ZERO and after that, delivery will be <4 weeks. You will have to think of 
>some other "fault" to badger me with.
>
>Paul S.
>  
>

> Sorry to burst your bubble: the entire assembled backlog is <5 
weeks away from 
> being ZERO and after that, delivery will be <4 weeks. You will 
have to think of 
> some other "fault" to badger me with.

I'll check back then.

;-)

Hopefully I won't be getting anymore off-list "me too" e-mails every 
time I bring up your tardiness.

But, hey, "these things take time" ...

> 
> I'll check back then.

Sure, *Place an order* and see :)

Paul S.
end of discussion

> Sure, *Place an order* and see :)

Oh, now, we don't want to bring up that can of worms here do we?

(still waiting for that e-mail and phone call, BTW)

*wink, nudge*

Here's one that's on list.

How many modules are you waiting for?

Mike

--- In motm@yahoogroups.com, "synthbaron" <jay@d...> wrote:

> 
> > Sorry to burst your bubble: the entire assembled backlog is <5 
> weeks away from 
> > being ZERO and after that, delivery will be <4 weeks. You will 
> have to think of 
> > some other "fault" to badger me with.
> 
> I'll check back then.
> 
> ;-)
> 
> Hopefully I won't be getting anymore off-list "me too" e-mails every 
> time I bring up your tardiness.
> 
> But, hey, "these things take time" ...

Just as I suspected!  Not a customer.

--- In motm@yahoogroups.com, "Paul Schreiber" <synth1@s...> wrote:

> > 
> > I'll check back then.
> 
> Sure, *Place an order* and see :)
> 
> Paul S.
> end of discussion

--- In motm@yahoogroups.com, "Mike Marsh" <michaelmarsh@s...> wrote:
> 
> Just as I suspected!  Not a customer.

Excuse me?

http://launch.groups.yahoo.com/group/motm/files/moogmotm.jpg

--- In motm@yahoogroups.com, "Mike Marsh" <michaelmarsh@s...> wrote:

> How many modules are you waiting for?

None now, because my order was cancelled after I "couldn't" be 
reached by "phone" or "e-mail" for payment.

That was, of course, right after I posted in public that Paul hadn't 
met 2 prior delivery promises. I really didn't want to, but he had 
stopped answering e-mails after I asked for the 3rd time. It's 
amazing how fast he responds to these MOTM group posts, though.

Hi Paul.

But, what should I have expected anyways? After all, "these things 
take time".

In the last month, I've ordered kits for the 190, 490, 300, and two 800 
(x2) that have all arrived within the two-week period. Some have 
arrived even faster than that. Paul delivers. You're going to have to 
find a new problem to whine about, but I'm confident that you'll come 
up with something.