MOTM

>
> Don't you ever get tired of customers e-mailing and calling about where
> their modules are? Sigh.

No, it doesn't bother me all that much. People have every right to "know where
my stuff is".

Here is my personal motto: "Other people can out-ship me, they can be cheaper
than me, but NO ONE is going to out-design me, and NO ONE is going to make a
better product."

5800 modules later, I'm doing fine, thanks. Am I batting 1.000? Of course not.
Have I lost customers because of slow deliveries? Of course I have. But more
importantly, do I listen and *make adjustments* to my business plan? I think
recent kit shipments show that. In fact, there has been 142 kits *ordered and
shipped* in the last *10 days*. MOTM business is actually *improving* now that I
corrected the kit shipping issue. And I did this by *raising prices*. Imagine
that!!?!

But have I lost because MOTM didn't "meet expectations"? Errrr.....not that I'm
aware of. Has anyone ever asked for a refund because MOTM was inferior to
somebody else. No. Has there been any posts on AH, TGS, whatever from someone
that was disappointed in the *sound* of the modules? Errrr...no.

Feel free to have a 40hr/week job, wife + 2 kids and THEN ship 5800 modules on
top of everything else. Get back to the group then, OK. Meanwhile, go bother
Roger or Bruce or Tony.

Sorry to burst your bubble: the entire assembled backlog is <5 weeks away from
being ZERO and after that, delivery will be <4 weeks. You will have to think of
some other "fault" to badger me with.

Paul S.

But paul, this is the INTARWEB! Everything must happen INSTANTLY if an
order is placed via the magical intarweb! Everyone knows that the laws
of physics and sanity and the real-world in general don't apply to
INTARWEB BUSINESS, because INTARWEB business exists in a different
universe from regular business. That's why all those .com companies did
so well and there was no 'dot com bust' because of course all those
completely insane business models didn't matter in the world of the
intarweb.

Get real, folks. Stuff takes time.

-Geoff

Paul Schreiber wrote:

> Sorry to burst your bubble: the entire assembled backlog is <5

weeks away from

> being ZERO and after that, delivery will be <4 weeks. You will

have to think of

>
> I'll check back then.

Sure, *Place an order* and see :)

Paul S.
end of discussion

> Sure, *Place an order* and see :)

Oh, now, we don't want to bring up that can of worms here do we?

(still waiting for that e-mail and phone call, BTW)

*wink, nudge*

Here's one that's on list.

How many modules are you waiting for?

Mike

Just as I suspected! Not a customer.

--- In motm@yahoogroups.com, "Paul Schreiber" <synth1@s...> wrote:
> >
> > I'll check back then.
>
> Sure, *Place an order* and see :)
>
> Paul S.
> end of discussion

--- In motm@yahoogroups.com, "Mike Marsh" <michaelmarsh@s...> wrote:

>
> Just as I suspected! Not a customer.

Excuse me?

http://launch.groups.yahoo.com/group/motm/files/moogmotm.jpg

--- In motm@yahoogroups.com, "Mike Marsh" <michaelmarsh@s...> wrote:

In the last month, I've ordered kits for the 190, 490, 300, and two 800
(x2) that have all arrived within the two-week period. Some have
arrived even faster than that. Paul delivers. You're going to have to
find a new problem to whine about, but I'm confident that you'll come
up with something.