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Taking customer service issues public

2005-02-07 by Paul Schreiber

a) if anyone has a MOTM (or even Paul S. personal) issue based under the general 
heading "customer service", here is the contact info:

817-498-3782 phone
817-605-8401 fax
817-313-9836 cell

synth1@... or syntht@... (backup)

b) if, for whatever reason, you feel 'compelled' to publically voice what *I 
consider* to be a private business matter in a public forum (here, AH, TGS, etc) 
in order to "speed things up" or "tell people what they are really getting into" 
or WHATEVER, be aware that THIS WILL NOT HELP YOUR CAUSE. In fact, I may just 
ignore you until I decide you are no longer a pain.

c) there are MANY nice modular companies to choose. It's no secret who I am, how 
I may (or may not) 'conduct business'. If you don't like it, PLEASE GO SOMEWHERE 
ELSE *QUIETLY*. I'm not NetFlix or Amazon.com (I actually *make money*). I'm 
just 1 middle-aged prog rock guy making synth modules. This isn't some "game" to 
me. I mess up, miss delivery dates, charge too much, act arrogant and dress 
poorly. Deal with it.

Buying a module is NOT A TICKET to whine, bitch moan and in general act like an 
Internet a-hole. I have people *QUIETLY* waiting and acting mature. I have 2 
kids, I don't need 500 more, thanks. I'm sorry if people think just because 
email is *delivered* in 3 seconds, a reply is *due* in 10 seconds. I read all 
emails, and I'll reply in a day or 2 (or 3 or 4).

I don't know why I feel I have to constantly defend myself. OK, I declare myself 
done defending myself.

Paul S.

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