MOTM

> -----Original Message-----
> From: Adam Schabtach [mailto:adam@...] 
> Sent: Wednesday, November 05, 2003 8:39 AM
> To: 'MOTM List'
> Subject: [motm] And here's my last posting on the Frequency 
> Shifter topic
>
> Regarding the Expressionist, in which the button bounce is a 
> far more annoying problem, I believe that I did complain and 
> my complaint went unanswered. 

Are you sure I ever received the email? I get tens of thousands of email
every year and it's very easy to loose one, have one eaten by a spam filter,
etc. If you didn't get a reply and it was something that bothered you, why
didn't you send another email saying "Hey Tony, did you get my last email
about issue x?" or send a read receipt request? 



> This is something of a moot point to me, since there have 
> been no software revs to either product since I purchased 
> them. Yes, it is great that in the past you have added 
> features to your products for free. In my case, the added 
> features were something that I received when I purchased the product.
> Also, I wrote to you not long ago suggesting a feature 
> enhancement for the Expressionist and I didn't even receive 
> an acknowledgement. Now, this isn't a big deal in 
> itself--it's certainly something that other people have 
> suggested and I know all too well how much email one has to 
> deal with these days--but it certainly tints my impression of 
> how much consideration you give to customer input. So my net 
> experience with Encore Electronics may well be different from 
> someone who has been doing business with you longer than I. 
> *shrug* Your customers speak highly of you and your products, 
> which is in part why I purchased them.

Did your suggestion require an immediate response? Maybe it was a "hey I'd
like to see feature such and such in the Expressionist" and if I'm not
working on the Expressionist in the near term, I may just file it away for
review later in the year. Now look who is assuming a lack of response has
meaning?

  
> I certainly agree with all of that, and I apologize if I 
> sounded rather rude in my previous posting. There's not 
> really much of a conclusion to be drawn from all of this, but 
> I (did) have to say that IMNSHO counting a "silent 
> contingency" is an extremely tenuous way to make 
> product-design decisions.

There is a conclusion to be drawn: I'm reviewing the layout of the FS
before committing it to production *because* of people speaking up on this
list.

 
> But as Larry said, I have my own reasons for being unlikely 
> to purchase a frequency shifter and hence hereby remove 
> myself from the fray.
> 
> Regards,
> --Adam

OK.