> When several people ask for larger knobs, there is a silent contingency that2a. They aren't interested in the product.
> is also counted. When people don't reply they tell me one of two things:
>
> 1. They didn't see the message (which is unlikely if they are subbed to the
> group and are regular participants)
> 2. They don't care enough about the issue to make a comment.
How on Earth can you count a "silent contingency"? That's like saying that
everybody who doesn't vote in an election would vote for the same candidate
if they did vote.
Just because I haven't complained about the horrendous switch contact bounce
problems in your products doesn't mean that I like it, or that I don't care
about it.
--Adam