EXS 24 Logic Sampler Users Group

on 6/16/02 9:41 AM, Paul Martinson at paul_martinson@... wrote:

> After that experience I decided to buy Backbeat from Ilio. They
> shipped my order right away, however I recieved the audio version instead of
> the Akai groove control version. The good thing about Ilio though is they
> corrected the problem and shipped the correct item over night and sent a
> call tag to pick up the wrong item. Ilio has great customer service and
> usbsounds did not even respond to me. In my opinion it is a gamble to buy
> from usbsounds, however most likley the gamble will pay off and you can save
> lots of money. However I think I will probably buy the future releases from
> www.ilio.com/ since they have great customer service.

I have been thoroughly satisfied with all interactions w/ Ilio &
Spectrasonics. My initial dealings with them were with their introduction of
RetroFunk GC -on the then, newly released EXS24- and there were problems
(not of their doing, I might add)  that they were not aware of ( I think to
do with variations in public/developer versions at the time).  Bottom line
is they were *very* quick to respond to as well as very good at keeping me
updated on progress of the situation. I sometimes feel as though I sound
like a broken record, but while we often hear so much negative around bad
experiences with different companies, the good experiences (that so often
are the norm) can easily get overlooked .

I would not hesitate to recommend them.

Regards,

   Shane


-- 
Shane Fawkes, 
Director of Music, 
Walnut Grove Secondary School,
Langley, B.C. Canada

sfawkes@...
sfawkes@...



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