Emax

I work for a music retailer, and when a Korg keyboard comes in that 
we can't repair in the store we send it back to Korg who in turn 
sends it to EPR, and from my personal experience they are the most 
unreliable, slow and crooked people I have ever dealt w/. They are 
notorious for long turn times (a tech of theirs once left my 
customers keyboard on his bench to go on vacation after he already 
had it 4 months it was 6 months turn time for replacing the key bed 
on an m1) , outrageous billing (another customers 01w supposedly 
never got there even though it showed delivered on ups' website, 
finally after several phone calls and a month they located it and 
said it had been totally destroyed in shipping, but they would repair 
it for $600, no photos, no details, the customer agreed to pay for 
the repair, and it took another 4 months, and the repair cost more 
than the keyboard was worth), and also unnecessary/unauthorized 
repairs. In short they suck. I would venture to say that buying 
another emax off of Ebay would be cheaper than dealing w/ those 
swine, if they can even fix it, which I doubt, because no one has 
parts for the emax anymore except mabey Route 66, but I've never 
dealt w/ them. My suggestion would be Ebay, you could get another 
Emax for less than the $200 you would spend w/ Epr.

Chris

--- In emax@yahoogroups.com, Kyle Kelley <ropetechie@y...> wrote:
> Since no disks have worked, I'm gonna try to get the disk drive 
repaired. E-mu referenced me to epr electronics which would cost 
roughly $200 ($120 drive, $80 labor), and I'd have to send it off to 
Florida for them to repair it (gack, shipping). On Route66studios 
website, it says it'll cost $68 for a new disk drive. I just wondered 
what the smartest option would be. i dont have much electronic 
experience, so id have to get someone else to do it. I did open it up 
earlier and notice another card or two on top of the drive, which of 
course I cant separate. I imagine those are for the pitch and bend on 
the right. If anyone has answers or lives in colorado, help would be 
much appreciated.
>  
> Kyle
> 
> 
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