Datacolor User to User Support Group.

I decided to upgrade from the Spyder3Pro to Elite and I have a quick question.

I figured that I would want to uninstall Pro before installing Elite and  Datacolor support confirmed that I should but later, I realized I should have asked if I should move the Spyder3Utility out of Startup (running WinXP), reboot (Spyder3Utility would not run) and then do the Pro uninstall?

In other words, would I have a  problem uninstalling Spyder3Pro if the Spyder3Utility has been loaded/is running?

By they way, Datacolor support was really excellent because while their normal procedure for an upgrade like this is to call to get the payment info, I have a hearing loss which makes the phone very difficult for me to use and they were very accomodating and came up with an alternate approach so I did not have to use the phone. 

Terrie
http://tlbtlb.com/
tlbtlb@...

I'd say that just quitting the Utility before the uninstall should be  
sufficient.

C. D. Tobie
Global Product Technology Mngr.
Digital Imaging & Home Theater
Datacolor.com
CDTobie@...

On Jul 11, 2009, at 2:54 PM, "tlbepson" <tlbtlb@...> wrote:

> I decided to upgrade from the Spyder3Pro to Elite and I have a quick  
> question.
>
> I figured that I would want to uninstall Pro before installing Elite  
> and  Datacolor support confirmed that I should but later, I realized  
> I should have asked if I should move the Spyder3Utility out of  
> Startup (running WinXP), reboot (Spyder3Utility would not run) and  
> then do the Pro uninstall?
>
> In other words, would I have a  problem uninstalling Spyder3Pro if  
> the Spyder3Utility has been loaded/is running?
>
> By they way, Datacolor support was really excellent because while  
> their normal procedure for an upgrade like this is to call to get  
> the payment info, I have a hearing loss which makes the phone very  
> difficult for me to use and they were very accomodating and came up  
> with an alternate approach so I did not have to use the phone.
>
> Terrie
> http://tlbtlb.com/
> tlbtlb@...
>
>
>
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>

>><CDTobie@...>: I'd say that just quitting the Utility before the uninstall should be sufficient.

Ok...

Thanks!

Terrie
http://tlbtlb.com/
tlbtlb@mail.com

I'm using Windows Vista SP2 and when using my photo editing programs 
Nikon NX2 or Photoshop CS4 and about to print, the program crashes 
sometimes.  When it does just my Spyder3Print  ICC profiles disappear 
from the windows/system32/spool/drivers/color location.  All other 
ICC profile remain intact.  I was lucky to retrieve these lost 
profiles (10 profiles) from a backup and saved them to a disc to use 
each time this strange thing happens.  This has taken place a few 
times over the last few months.

I can see an application crashing, but to permanently erase the 
profiles from the windows profile directory just doesn't seem right.

Any suggestions?


Tanks,


Bob P.

--- In datacolor_group@yahoogroups.com, "tlbepson" <tlbtlb@...> wrote:
>> By they way, Datacolor support was really excellent because while their normal procedure for an upgrade like this is to call to get the payment info, I have a hearing loss which makes the phone very difficult for me to use and they were very accomodating and came up with an alternate approach so I did not have to use the phone. 

==============================

As someone else with hearing loss, I want to encourage all support groups to provide easy ways to get support WITHOUT having to use the telephone.  Since Datacolor Support apparently does, then let me simply say thank you and keep up the good work. That, along with the great support provided via this forum, help make the Datacolor products my choice for color management.

Rollin Hill

On Jul 12, 2009, at 11:35 PM, Bob Petruska wrote:

> I'm using Windows Vista SP2 and when using my photo editing programs
> Nikon NX2 or Photoshop CS4 and about to print, the program crashes
> sometimes.  When it does just my Spyder3Print  ICC profiles disappear
> from the windows/system32/spool/drivers/color location.  All other
> ICC profile remain intact.  I was lucky to retrieve these lost
> profiles (10 profiles) from a backup and saved them to a disc to use
> each time this strange thing happens.  This has taken place a few
> times over the last few months.
>
> I can see an application crashing, but to permanently erase the
> profiles from the windows profile directory just doesn't seem right.
>
> Any suggestions?

Not sure you are lucky to save profiles that are crashing your  
computer. If, for some reason, a profile or more than one profile,  
become corrupted, usually due to disk errors, then you should delete  
it, (ideally delete all profiles except the required sRGB one), and  
start over. Starting over doesn't take long, it just means reprofiling  
your displays, which you should do every month anyways, and rebuilding  
any printer profiles from the measurement set that they were built  
from initially. On the Mac you can check that profiles are okay using  
the ColorSync Profile Tool, but there is no OS-provided equivalent  
under Windows.

Oh, and keep good backups of your data, as you may be seeing early  
signs of disk issues...

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...

On Jul 13, 2009, at 7:52 AM, Rollin wrote:

> As someone else with hearing loss, I want to encourage all support  
> groups to provide easy ways to get support WITHOUT having to use the  
> telephone.  Since Datacolor Support apparently does, then let me  
> simply say thank you and keep up the good work. That, along with the  
> great support provided via this forum, help make the Datacolor  
> products my choice for color management.

We are also working on making the patch reading process in  
Spyder3Print as flexible as possible; sound cues are still important,  
but giving as many types of cues and indicators as possible, so that  
the process works for as many people as possible is the goal...

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...

On Jul 13, 2009, at 6:04 PM, Bob Petruska wrote:

>
>
>
> My backup printer profiles are not corrupt, they are from a total  
> back up made a few days after the profiles were initially made  
> months ago.
>
> My drives are fine, all 5 of them, in a raid configuration.
>
> My display profile is updated once a month and not an issue here.
>
>
> Maybe I wasn't too clear in my initial post as sometimes I just  
> don't describe the problems correctly.
>
>
> Only the "Spyder3Print ICC" profiles disappear, all my other custom  
> profiles wether they are display, printer (downloaded canned  
> profiles), etc. stay intact in the same windows folder.
>
> I happens with both Nikon Capture NX2 and Photoshop  CS4.  I can run  
> weeks without any problems, do some printing in a session and then  
> the hang, relaunch the program instantly, no Spyder profiles;  
> reboot, no Spyder profiles; restore the system to a day earlier, no  
> Spyder profiles.
>
> The strangest issue here is why would it be so selective to Spyder  
> profiles and not the other printer profiles???
>
> I'm asking on this forum as I was hoping someone may suggest why  
> just the "Spyder profiles" are affected.
>
>

They're specifically tagged so that they can be identified as  
Spyder3Print
profiles, so because of this: technically, it's possible to "screen" or
"filter" them and have them identified separately from other printer
profiles.

It's possible (although I can't image why) for a piece of software to
search specifically for Spyder3Print profiles and to delete them, while
leaving other printer profiles untouched.

Also:

Do you now (or have you had, in the past) any other 3rd party color  
management
software installed on your system? What I -have- seen in the past is  
other
color management software attempt to modify Photoshop's internal  
preferences/saved
state for printer profiles and in the process: cause custom printer  
profiles to
disappear from Photoshop's pop menus; and then crash. This was  
specifically on
OSX; I didn't use this 3rd party software on Windows; but at the time,  
the
issues with Photoshop were severe enough for me to make sure that I  
uninstalled
the software to get Photoshop's stability and use of Spyder3Print  
profiles back
again. (and since then, I haven't reinstalled that software, or later  
versions
of it that may have fixed this).

However: what I'm describing doesn't fit your situation exactly. The  
part about
Photoshop crashing, and custom printer profiles not appearing in  
Photoshop, does;
but the part about the printer profiles themselves -physically  
disappearing
from the system- does not.




David Miller
Senior Software Developer, Digital Color Solutions
Datacolor