Datacolor User to User Support Group.

they aren't responding...i am sending it back tom. to B&H and I will let them know how disappointed i am in this product and the support i have received. I spend thousands with them a year and they listen when i have a problem :) 


 
Danny Robbins
Wild Natured Photography 
Visit me at WWW.Dannyr.biz


________________________________
 From: CDTobie <CDTobie@aol.com>
To: "datacolor_group@yahoogroups.com" <datacolor_group@yahoogroups.com> 
Sent: Monday, July 22, 2013 7:09 PM
Subject: Re: [datacolor_group] Re: spyder 4 express problems
 


  
Persevere; you'll get past the canned responses shortly. 


C. David Tobie
Global Product Technology Manager
Imaging Color Solutions
Datacolor inc. 
cdtobie@...
www.datacolor.com

On Jul 22, 2013, at 6:57 PM, William Robbins <william.robbins68@...> wrote:


this is the response i receive after creating a service ticket.....i don't see any of these in my start up to disable....is there not a real person i can call for help?
>
>Depending on your graphic card you can disable the control panel. 
>
>For AMD/ATI it's a programm called "cli.exe".
>For nVidia-Cards it's a program called either "nvcpl.dll" or "nwiz.exe".
>For Intel-Cards it's a program called either - hkcmd.exe - igfxtray.exe or - igfxpers.exe
>
>
> 
>Danny Robbins
>Wild Natured Photography 
>Visit me at WWW.Dannyr.biz
>
>
>
>________________________________
> From: C D Tobie <CDTobie@...>
>To: datacolor_group@yahoogroups.com 
>Sent: Monday, July 22, 2013 3:50 PM
>Subject: Re: [datacolor_group] Re: spyder 4 express problems
> 
>
>
>That was not what I recommended. Please submit a support ticket at datacolor.com; which will get you the best help, the most quickly. 
>
>
>On Jul 22, 2013, at 3:21 PM, William Robbins <william.robbins68@...> wrote:
>
>windows 7.....just got off the phone with a rep and still no help. Same results. He said there seems to be a conflict between the spyder and my computer. 
>
>C. David Tobie
>Global Product Technology Manager
><image003.gif>
>
>Datacolor
>5 Princess Road
>
>Lawrenceville, NJ 08648, USA
>
>609.924.2189
>www.datacolor.com
>
>Phone: 207.685.9248
>Mobile: 207.312.0448
>Fax: 207.685.4455
>Email:  cdtobie@datacolor.com
>Skype: cdtobie 
>
>
>