Datacolor User to User Support Group.

>>One thing I would like to know is if SOFTWARE can cause such radial  
errors; that's fixable.

A dirty white tile or bad calibration could cause the device to read  
white as Cyan, or even Black.

 >>The other thing I'd like to know before submitting a ticket is  
whether these units can be rebuilt at a reasonable cost.

DataColor does not offer repair options for our line of affordable  
devices; it just doesn't make sense. If your one year warranty is  
still in place and your hardware proves faulty, you'll get a  
replacement unit for free

If not, a new strip reading version is $339 US at list price, and if  
you looked around on the web, you should be able to find a remaining  
patch-at-a-time unit like you currently have for less (though I'd be  
tempted to go for the faster strip reader!)

C. D. Tobie
Global Product Technology Mngr.
Digital Imaging & Home Theater
Datacolor.com
CDTobie@...

On Mar 10, 2010, at 4:08 PM, "Phiegze" <swp91011@...> wrote:

> One thing I would like to know is if SOFTWARE can cause such radial  
> errors; that's fixable.
>
> The other thing I'd like to know before submitting a ticket is  
> whether these units can be rebuilt at a reasonable cost.
>