PLAN B analog blog

Seems I've cased some waves with our new policies.  Wasn't my
intention.  If you don
t know about this, have a look at the Purchase page, click on the NO
ADAM HENDRY policy and give it a read. The information included is
vital, but the tongue and cheek in it's name went over like a lead
zepplin.

It seems I have offended the very group of people I'm here to support,
some of the most talented individuals I've ever met, and I'm asking
for your assistance.

I think you know the thrust behind it. It's something that had to
happen. I do no know of any manufacturer who clearly states what is to
be expected of the equipment they are about to purchase. I need to
make that clear. Help me rewrite it, please give me suggestions. All
will be considered. 

thanks, 

- P

I thought it was rather funny..
Then again. Who am I ?

Greetings,

Ernst





On Mon, Feb 2, 2009 at 12:35 AM, (i think you can figure that out)
<peter@buzzclick-music.com> wrote:

> Seems I've cased some waves with our new policies. Wasn't my
> intention. If you don
> t know about this, have a look at the Purchase page, click on the NO
> ADAM HENDRY policy and give it a read. The information included is
> vital, but the tongue and cheek in it's name went over like a lead
> zepplin.
>
> It seems I have offended the very group of people I'm here to support,
> some of the most talented individuals I've ever met, and I'm asking
> for your assistance.
>
> I think you know the thrust behind it. It's something that had to
> happen. I do no know of any manufacturer who clearly states what is to
> be expected of the equipment they are about to purchase. I need to
> make that clear. Help me rewrite it, please give me suggestions. All
> will be considered.
>
> thanks,
>
> - P
>
>

I would think this only really impacts people new to analog modular
synthesizers and boutique equipment.  Maybe just word it with a "buyer
beware" and a scary big list of the "faults" of analog vs. digital and
big giant corporation vs. small company?
Maybe even a little summary of your theory on sound and synthesis,
that could help people understand what to expect from the PlanB
modules.  There's definitely different philosophies under those panels
of all modules...  I wouldn't grab my RS-95e if I wanted an FM timbre,
but I also wouldn't grab the M15 if I was going to play it with a
keyboard.  Some of that could help purchasers decide too.  I think
most buyers will be/are already users of PlanB modules tho, and as
long as theirs works and is useful, will keep buying any modules that
are put out.  Especially ones called the Model 30 and 32. hahaha

Shit, so did I but it sure pissed a lot of people off.  It was actualy
a bit surprising, like a hord of schoolmarms or something.  

 


--- In PLAN_B_analog_blog@yahoogroups.com, achtung_999
<heinrich.himmelwasser@...> wrote:

>
> I thought it was rather funny..
> Then again. Who am I ?
> 
> Greetings,
> 
> Ernst
> 
> 
> 
> 
> 
> On Mon, Feb 2, 2009 at 12:35 AM, (i think you can figure that out)
> <peter@...> wrote:
> > Seems I've cased some waves with our new policies. Wasn't my
> > intention. If you don
> > t know about this, have a look at the Purchase page, click on the NO
> > ADAM HENDRY policy and give it a read. The information included is
> > vital, but the tongue and cheek in it's name went over like a lead
> > zepplin.
> >
> > It seems I have offended the very group of people I'm here to support,
> > some of the most talented individuals I've ever met, and I'm asking
> > for your assistance.
> >
> > I think you know the thrust behind it. It's something that had to
> > happen. I do no know of any manufacturer who clearly states what is to
> > be expected of the equipment they are about to purchase. I need to
> > make that clear. Help me rewrite it, please give me suggestions. All
> > will be considered.
> >
> > thanks,
> >
> > - P
> >
> >
>

Leave it the way it is.  I think it's funny and wasn't offended because I'm not the kind of 
person you're talking about...at least I'd like to hope I'm not...

I was kinda hoping I was the a-hole.  But i'm kinda self centered that
way.  If I ever make an album, Adam Henry is gonna be the title of one
of the tracks.

On Sun, Feb 1, 2009 at 6:32 PM, (i think you can figure that out)
<peter@buzzclick-music.com> wrote:

> Shit, so did I but it sure pissed a lot of people off. It was actualy
> a bit surprising, like a hord of schoolmarms or something.
>
> --- In PLAN_B_analog_blog@yahoogroups.com, achtung_999
>
> <heinrich.himmelwasser@...> wrote:
>>
>> I thought it was rather funny..
>> Then again. Who am I ?
>>
>> Greetings,
>>
>> Ernst
>>
>>
>>
>>
>>
>> On Mon, Feb 2, 2009 at 12:35 AM, (i think you can figure that out)
>> <peter@...> wrote:
>> > Seems I've cased some waves with our new policies. Wasn't my
>> > intention. If you don
>> > t know about this, have a look at the Purchase page, click on the NO
>> > ADAM HENDRY policy and give it a read. The information included is
>> > vital, but the tongue and cheek in it's name went over like a lead
>> > zepplin.
>> >
>> > It seems I have offended the very group of people I'm here to support,
>> > some of the most talented individuals I've ever met, and I'm asking
>> > for your assistance.
>> >
>> > I think you know the thrust behind it. It's something that had to
>> > happen. I do no know of any manufacturer who clearly states what is to
>> > be expected of the equipment they are about to purchase. I need to
>> > make that clear. Help me rewrite it, please give me suggestions. All
>> > will be considered.
>> >
>> > thanks,
>> >
>> > - P
>> >
>> >
>>
>
>

Adam Henry is a term used by police transmissions to describe the
temporment of the individual(s) they are radioing about.  

Adam Henry = A H = asshole.





--- In PLAN_B_analog_blog@yahoogroups.com, Christopher Jacob Recording
Device <I.AM.USING.THE.INTERNETS@...> wrote:
>
> Ok so I'm new to this list and I'm not a forum rat of any sort so
the whole
> Adam Henry refrence went completely ovwer my head.
> 
> I think your policy is sound, you shoot from the hip and I suspect that
> folks who are completely new to modular equipment could be
intimidated by
> the way you worded it (I know I might have been about two years
ago). That
> said despite it's abruptness it's sound advice, analog equipment doesn't
> work like it's digital equivalents and while there are some
guarantees that
> come with new instruments that their vintage ancestors may lack the
fact is
> these guarantees are limited. I think there could definetly be room
on your
> site to expound a bit on the philosophy behind plan B in both design and
> synthesis but I don't think the buyer beware section is the right
place to
> do that.
> 
> I am glad you put this so front and center but perhaps you might want to
> soften the tone without geting rid of the message.
> 
> also just for the record, who's Adam Henry? He must have been a
total idiot
> to end up with a policy like this named after him. :P
> 
> Chris
> 
> On 2/1/09, jared <microcosm11@...> wrote:
> >
> >    Strange�.I wasn't offended in the slightest.  Though I've never
been
> > easy to offend�
> >
> >
> >
> > I thought it read well.  I copped onto the tongue and cheekiness
though.
> > Funny though, the whole thing could be summed up by saying� Don't
be an
> > idiot! J  but that would be offensive�.
> >
> >
> >
> > jared
> >
> > -----Original Message-----
> > *From:* PLAN_B_analog_blog@yahoogroups.com [mailto:
> > PLAN_B_analog_blog@yahoogroups.com] *On Behalf Of *(i think you
can figure

> > that out)
> > *Sent:* Sunday, February 01, 2009 4:35 PM
> > *To:* PLAN_B_analog_blog@yahoogroups.com
> > *Subject:* [PLAN_B_analog_blog] Adam Henry
> >
> >
> >
> > Seems I've cased some waves with our new policies. Wasn't my
> > intention. If you don
> > t know about this, have a look at the Purchase page, click on the NO
> > ADAM HENDRY policy and give it a read. The information included is
> > vital, but the tongue and cheek in it's name went over like a lead
> > zepplin.
> >
> > It seems I have offended the very group of people I'm here to support,
> > some of the most talented individuals I've ever met, and I'm asking
> > for your assistance.
> >
> > I think you know the thrust behind it. It's something that had to
> > happen. I do no know of any manufacturer who clearly states what is to
> > be expected of the equipment they are about to purchase. I need to
> > make that clear. Help me rewrite it, please give me suggestions. All
> > will be considered.
> >
> > thanks,
> >
> > - P
> >
> >  
> >
> 
> 
> 
> -- 
> "War will end when people refuse to fight"
> --Anonymous
>

I think the Adam Henry Policy is way over the top and casts a negative tone over Plan B 
and your customers. Every retail business has a small percentage of bad customers but 
most don't go out and turn off their good ones over that.

I think a better way is to clearly spec your products to obtainable expectations. That way 
your customers will know exactly what performance to expect.

Plus saying cliche blanket statements to your customers like if they expect precision - buy 
digital instead is pretty lame. Digital is not always "precise" and you're implying that your 
products are lower quality.


--- In PLAN_B_analog_blog@yahoogroups.com, "(i think you can figure that out)" 
<peter@...> wrote:

>
> Seems I've cased some waves with our new policies.  Wasn't my
> intention.  If you don
> t know about this, have a look at the Purchase page, click on the NO
> ADAM HENDRY policy and give it a read. The information included is
> vital, but the tongue and cheek in it's name went over like a lead
> zepplin.
> 
> It seems I have offended the very group of people I'm here to support,
> some of the most talented individuals I've ever met, and I'm asking
> for your assistance.
> 
> I think you know the thrust behind it. It's something that had to
> happen. I do no know of any manufacturer who clearly states what is to
> be expected of the equipment they are about to purchase. I need to
> make that clear. Help me rewrite it, please give me suggestions. All
> will be considered. 
> 
> thanks, 
> 
> - P
>

Plenty of people have had trouble-free dealings with you Peter, I am
one of those who haven't, and as such I must confess I found the page
rather tasteless.  No matter what the intention, I think it could be
read as pre-emptively saying "if you complain about anything, you are
an asshole".  No other manufacturer has such a page on their site,
including Paul Schreiber, who endured way worse from his haters than
you did.  I don't think you should re-write the page, I think you
should drop it.  Put the effort into fulfilling backlogged orders
(HINT HINT)

On Sun, Feb 1, 2009 at 11:35 PM, (i think you can figure that out)
<peter@buzzclick-music.com> wrote:

> Seems I've cased some waves with our new policies.  Wasn't my
> intention.  If you don
> t know about this, have a look at the Purchase page, click on the NO
> ADAM HENDRY policy and give it a read. The information included is
> vital, but the tongue and cheek in it's name went over like a lead
> zepplin.
>
> It seems I have offended the very group of people I'm here to support,
> some of the most talented individuals I've ever met, and I'm asking
> for your assistance.
>
> I think you know the thrust behind it. It's something that had to
> happen. I do no know of any manufacturer who clearly states what is to
> be expected of the equipment they are about to purchase. I need to
> make that clear. Help me rewrite it, please give me suggestions. All
> will be considered.
>
> thanks,
>
> - P
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>
>

after i looked up AH in the urban dictionary i had a little chuckle,
mostly because i pictured a couple recent conversations in
modular-land that were pretty ridiculous and ran for far too long
having something to do with tracking.  

but i think the AH policy comes off a bit abrasively.  is that what
you want?  if so, thats ok--metasonix pulls offensive off in spades,
but its almost a given that you'll be insulted by all of eric's
product pages, because thats part of the charm.  =)

i think too that it would be good for plan b to specify the *minimum*
guaranteed performance of a given module, only as tested--in order to
prevent customer misunderstandings.

just my two Cs,
hans



--- In PLAN_B_analog_blog@yahoogroups.com, "(i think you can figure
that out)" <peter@...> wrote:

>
> Seems I've cased some waves with our new policies.  Wasn't my
> intention.  If you don
> t know about this, have a look at the Purchase page, click on the NO
> ADAM HENDRY policy and give it a read. The information included is
> vital, but the tongue and cheek in it's name went over like a lead
> zepplin.
> 
> It seems I have offended the very group of people I'm here to support,
> some of the most talented individuals I've ever met, and I'm asking
> for your assistance.
> 
> I think you know the thrust behind it. It's something that had to
> happen. I do no know of any manufacturer who clearly states what is to
> be expected of the equipment they are about to purchase. I need to
> make that clear. Help me rewrite it, please give me suggestions. All
> will be considered. 
> 
> thanks, 
> 
> - P
>

Peter and all,

I wanted to chime in with the same sentiment Anthony posted.  I have seen some of the forum posts elsewhere and people need to really stop being such babies. Has the world lost it's humor?  I am grateful that people like Peter are even willing to produce the amazing products they do for the rest of us.  I have never had any issues with any manufacturer and if anything is the case it would be that most modular manufacturers are always willing to make special accommodations for us end users.  Maybe those that need to complain and rant on the internet are the product of the gimme-gimme-me-first-consumerism that we unfortunately have these days and I hope this sort of non-sense doesn't discourage anyone.
F--- the internet complaining queens, Peter.  All the rest of us will be patiently awaiting and appreciating all the top-notch work you are doing.

onward,
b. 

--- On Mon, 2/2/09, anthony dematteo <dongchi1@hotmail.com> wrote:

From: anthony dematteo <dongchi1@hotmail.com>
Subject: RE: [PLAN_B_analog_blog] Adam Henry
To: "plan b yahoo group" <plan_b_analog_blog@yahoogroups.com>
Date: Monday, February 2, 2009, 8:45 AM








#yiv1330171979 .hmmessage P
{
margin:0px;padding:0px;}

I rather like the AH requirement. Everyone in the buisness thinks it,
it's nice to see someone enact it.

On Mon, Feb 2, 2009 at 3:24 PM, loopcycle <loopcycle@yahoo.com> wrote:
> after i looked up AH in the urban dictionary i had a little chuckle,
> mostly because i pictured a couple recent conversations in
> modular-land that were pretty ridiculous and ran for far too long
> having something to do with tracking.
>
> but i think the AH policy comes off a bit abrasively. is that what
> you want? if so, thats ok--metasonix pulls offensive off in spades,
> but its almost a given that you'll be insulted by all of eric's
> product pages, because thats part of the charm. =)
>
> i think too that it would be good for plan b to specify the *minimum*
> guaranteed performance of a given module, only as tested--in order to
> prevent customer misunderstandings.
>
> just my two Cs,
> hans
>
> --- In PLAN_B_analog_blog@yahoogroups.com, "(i think you can figure
> that out)" <peter@...> wrote:
>>
>> Seems I've cased some waves with our new policies. Wasn't my
>> intention. If you don
>> t know about this, have a look at the Purchase page, click on the NO
>> ADAM HENDRY policy and give it a read. The information included is
>> vital, but the tongue and cheek in it's name went over like a lead
>> zepplin.
>>
>> It seems I have offended the very group of people I'm here to support,
>> some of the most talented individuals I've ever met, and I'm asking
>> for your assistance.
>>
>> I think you know the thrust behind it. It's something that had to
>> happen. I do no know of any manufacturer who clearly states what is to
>> be expected of the equipment they are about to purchase. I need to
>> make that clear. Help me rewrite it, please give me suggestions. All
>> will be considered.
>>
>> thanks,
>>
>> - P
>>
>
> 



-- 
Such A Handsome Piece Of Deformity

When I read the AH policy I get the negative impression that this vendor has a lot of 
dissatisfied customers who complain so he has go to great lengths to cover his butt before 
taking in a sale. I suspect it's only a very tiny number of customers and I'd deal with them 
privately.

Most people know Peter makes quality and unique modules and are very satisfied. So I 
wouldn't accent the negative on my sales page. 



--- In PLAN_B_analog_blog@yahoogroups.com, Monroe Eskew <monroe.eskew@...> 
wrote:

>
> To be honest, the name of the policy is funny, but the text comes across as
> very serious.  It's fine to say these things but the tone seems angry when
> you repeatedly say "if you are uncomfortable with this then please do not
> purchase our products."  I would split up what you want to say into
> different parts:
> 1) A basic information page where you say things like "you need a case," and
> "since the beginning of time, all analog circuitry has been somewhat
> imprecise."
> 2) A warranty and service page.  This can be specific and stern without
> sounding angry.
> 3) For certain modules perhaps say its performance expectations on the
> module info page.  (Although I seem to recall a very detailed account of the
> VCO already posted.  Maybe people just need to read.)
> 
> It might be good to keep something light-hearted in there as well, such as:
> 
> "We are a boutique company founded by largely self-taught enthusiasts.  We
> want to make beautiful music and we want to help you do that too.  We like
> to have a friendly relationship with our customers, but it takes two to do
> that.  There was this one Adam Henry guy who totally did not get that.  His
> music sucked anyway.  Please click here and here to read our general info
> primer and warranty info.  Keep it real yo."
> 
> -Monroe
> 
> 
> On Sun, Feb 1, 2009 at 3:35 PM, (i think you can figure that out) <
> peter@...> wrote:
> 
> >   Seems I've cased some waves with our new policies. Wasn't my
> > intention. If you don
> > t know about this, have a look at the Purchase page, click on the NO
> > ADAM HENDRY policy and give it a read. The information included is
> > vital, but the tongue and cheek in it's name went over like a lead
> > zepplin.
> >
> > It seems I have offended the very group of people I'm here to support,
> > some of the most talented individuals I've ever met, and I'm asking
> > for your assistance.
> >
> > I think you know the thrust behind it. It's something that had to
> > happen. I do no know of any manufacturer who clearly states what is to
> > be expected of the equipment they are about to purchase. I need to
> > make that clear. Help me rewrite it, please give me suggestions. All
> > will be considered.
> >
> > thanks,
> >
> > - P
> >
> >  
> >
>

to put it simply if inelegantly, it's a different time. you could make
the argument (and i am) that stating overtly (and justifiably frankly)
a policy that is the SOP for the people it represents is far better
than letting it go unspoken. to draw a parallel to a company oft
compared to this one (they also make use of opto-isolators), i would
offer that their customer service was far worse. i've even heard that
back in the seventies buchla (oopps) on ocassion refused to do
business with people who were too difficult to deal with.*

maybe peter should raise the prices three fold, higher more people,
drop quality, & raise production. i understand that people are miffed
about whatever; it sucks to put hard, very hard, earned cash down and
have nothing to show for it. but given the awful customer service at
other instrument companies (give DOD/Digitech a call about the WH-1
some time) folks might want to count themselves lucky for not being
told to fuck off.

my friend waited for his easel for, if i remember correctly, over a
year (i may have said this before) before it showed up unannounced.

handmade dammit! 



-christian

*i've got nothing against and love the company & family. 

--- In PLAN_B_analog_blog@yahoogroups.com, Norman Fay <vietgrove@...>
wrote:

>
> Plenty of people have had trouble-free dealings with you Peter, I am
> one of those who haven't, and as such I must confess I found the page
> rather tasteless.  No matter what the intention, I think it could be
> read as pre-emptively saying "if you complain about anything, you are
> an asshole".  No other manufacturer has such a page on their site,
> including Paul Schreiber, who endured way worse from his haters than
> you did.  I don't think you should re-write the page, I think you
> should drop it.  Put the effort into fulfilling backlogged orders
> (HINT HINT)
> 
> On Sun, Feb 1, 2009 at 11:35 PM, (i think you can figure that out)
> <peter@...> wrote:
> > Seems I've cased some waves with our new policies.  Wasn't my
> > intention.  If you don
> > t know about this, have a look at the Purchase page, click on the NO
> > ADAM HENDRY policy and give it a read. The information included is
> > vital, but the tongue and cheek in it's name went over like a lead
> > zepplin.
> >
> > It seems I have offended the very group of people I'm here to support,
> > some of the most talented individuals I've ever met, and I'm asking
> > for your assistance.
> >
> > I think you know the thrust behind it. It's something that had to
> > happen. I do no know of any manufacturer who clearly states what is to
> > be expected of the equipment they are about to purchase. I need to
> > make that clear. Help me rewrite it, please give me suggestions. All
> > will be considered.
> >
> > thanks,
> >
> > - P
> >
> >
> > ------------------------------------
> >
> > Yahoo! Groups Links
> >
> >
> >
> >
>