PLAN B analog blog

I have to agree with Bakis. I've got quite a few Plan B modules and all have survived
shipping from the USA and arrived fully-functional. Any problems that have arisen in use
have been solved with simple instructions from PG. I've had issues with other Euro format
modules and even my Serge system but I have to admit Plan B after sales service and
support is the best.

Keep up the good work.

Thighpaulsandra

www.thighpaulsandra.com
www.aerielstudios.co.uk

--- In PLAN_B_analog_blog@yahoogroups.com, Bakis Sirros
wrote:

>
> and on a positive side:
>
> i have had many modules from Plan B and i never had any problem with them!
> all worked fine and sounded great.
> and i am sure Peter is doing his best to deliver great modules to us.
>
>
> Bakis Sirros - Parallel Worlds / Interconnected / Memory Geist
> [Doepfer_a100] group owner
> www. parallel - worlds - music. com
> www. myspace. com/ parallelworldsmusic
> www. myspace. com/ interconnectedmusic
> www. myspace. com/ memorygeist
> www. DiN. org. uk
> www. musicamaximamagnetica. com
> www. shimarecords. co. uk
> www. rubberrecords. gr
> Athens - Greece
>

> --- On Sat, 12/6/08, (i think you can figure that out) wrote:
>
> From: (i think you can figure that out)

> Subject: [PLAN_B_analog_blog] Plan B pride
> To: PLAN_B_analog_blog@yahoogroups.com
> Date: Saturday, December 6, 2008, 6:45 PM
>
>
>
>
>
>
> I just posted tthe following comment on Muff Wiggler. It stems form a
> rather pointed remark made sighting the best part of the new box we're
> using is it wil allow for easy transport form and to when modules have
> to be returned several times to fix a problem. I feel it's pertainent
> here as well only because this is the first place most go to get info
> on Plan B goods.
>
> My response follows:
>
> I'l let that one slide (saved yourself with the love thing at the
> end!), but really...this is a supremely unfair remark you're making
> which is potentially hazardous to the reputation I personally spend my
> life trying to uphold.
>
> You must remember something... in the Spring of 2008 I hired six
> people, some of which had no previous experience with electronics. We
> went from about 28 modules every two weeks to our current average of
> 50 modules A WEEK in four months time. There was a slight learning
> curve. While some of the defects which got out there were bullshit and
> should not have been shipped, some where ridiculously silly (slightly
> loose nuts on jacks, knobs which weren't perfectly aligned with the
> markers). I mean...pull the f'ing knob off and put it on right.
> Understand we are human and therefore privy to all the behavioral
> miswires the species enjoys and these things will escape from time to
> time that possibly shouldn't have. 50 units a week...sometimes this
> will happen.
>
> As far as the other issues, some were what I call serious and I've put
> MANY QA steps in our system - some coming a quite an expense - to make
> them go away. QA stamps, separately boxed modules, and now a dedicated
> QA inspector in our assembly process. Deopfer doesn't put his products
> in boxes when they ship them, we do. I'm not going to go into all the
> corrective actions we've undertaken.. .anyone is free to join the Plan
> B blog (yahoo) to get that breakdown, they've been listed, but what
> bothers me personally is while I've seen a bunch of gripes, I've not
> seen many people speak about the corrective actions which have removed
> these problems.
>
> WhIie I completely encourage peaole to use blogs for these types of
> things, making points about them BEFORE EVEN CONTACTING US ABOUT IT I
> see a a bit cowardly and completely counterproductive to the problem
> at hand - getting the issue solved. It does wonders for ruining
> reputations, granted..so if this is your intent you're on the right track.
>
> Ive had public complaints about our rework methodology although we
> incorporate standards used by NASA. When I was the QA Manager at
> Western Digital for their US PCBA manufacturing division I wrote the
> companywide workmanship standards for printed through hole PCBAs which
> were approved by both ATT and IBM Boca Raton before it went into circ.
> These are the two companies that introduced zero defect acceptance
> policies in commercial electronics. If it was good enough for them, I
> feel it's good enough for Plan B.
>
> The straw that broke the camel's back for me was a guy who wrote me
> about his M13 response, got my reply which listed the technical
> reasons behind this (again...it' s the VACTROLS), posted his complaint
> to the net, but at no time did he amend his comments with the reason
> why this was happening. This left me the rather daunting task of
> trying to hunt all these down and commenting myself. What ever.
>
> There was another guy who didn't like the way my M10 worked and cut
> components out when he returned them to make a point it was us, not
> him. Weird solution as I really don't care if someone doesn't share my
> vision so to speak, this is to be expected with the wide range of
> applications musicians have, but to damage something to make a point
> is strange. OK, he did it...fine (but creepy) but he went on the net
> and complained about it as if he had received them in this state which
> he hadn't.
>
> What I'm trying to get to here, and admittedly I'm trying to find the
> magic words to make people understand what it's like to be on this
> side of the desk, is that we did realize there was a few
> problems...but we did something about them and they all but went away.
> Yes, there will still be defect escapes from time to time, again...we
> are as human as you are, but they are no longer trends, they are
> exceptions.
>
> So yeah, I read these blogs. and yeah it effects my pride when a point
> is made of something we've successfully addressed. Please (try to)
> understand our side of the issues here. If my diatribe here went well
> with you feel free to take that into consideration when ripping us a
> new butt on blogs.
>
> respectfully submitted,
>
> - P
>