PLAN B analog blog

Norman Fay said:


> You should have also made your end-users aware of this issue as soon
> as it happened via this mail list.  Look at the way Paul Schreiber
> does this on the MOTM list, and emulate that.  Being proactive always
> beats being reactive.  It's easier, it takes less time up and it looks
> better too.


I did.

In a letter sent to this group on May 26th entitled 'Tim Johnston', I
mentioned that he had left and that Brian Fedirko had stepped in
temporarily (which has now become permanently).  The interviewing that
took place brought in another guy who didn't work out.  I've since
contracted Jon Betton, who works at my neighborhood Starbucks two days
a week, who comes in M/W/F.  He's doing a great job and I'm pretty
sure will be with us for some time.  I'll update the site as soon as I
can with their photos.

As far as disclosing operational setbacks, I see little point in doing
this until it becomes absolutely nessesary, or at very least not until
a solution has been put into play and that's basically what I did
yesterday. When there's a room full of new employees before we know if
they're going to work out or not is not the time to do that. 

- P


> You should have also made your end-users aware of this issue as soon
> as it happened via this mail list.  Look at the way Paul Schreiber
> does this on the MOTM list, and emulate that.  Being proactive always
> beats being reactive.  It's easier, it takes less time up and it looks
> better too.  
> 
> 
> The package we discussed over the phone on June 29th hasn't shown up
> here yet.  Am I going to have to phone you up again?
>