Digital BW, The Print

Yea, you should switch over to Jim Doyle at Shades Of Paper . com.
That is what I did a year ago when I found out about them. They are
the kind of people I want to deal with for media from now on. 

John



--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Gary Brown"
<baffin@...> wrote:
>
> >The way this matter has been handled by both Digital Art and Crane
> >has been most upsetting to me. I've never had such an issue  getting
> >defective product exchanged especially  when it involves a small
> >amount of money..
> 
> It's funny that you are having trouble with Digital Art Supply (DAS). 
> Several Month ago I ordered a 2400 from them, I prepaid even though
it was 
> backordered. After more that two weeks of not getting a straight
answer on 
> delivery, I canceled the order by e-mail and phone, then ordered the
printer 
> from somewhere else that delivered it in three business days. One
week later 
> the 2400 from DAS was delivered to my house, I refused the package.
They 
> gave me a credit for the printer minus a 150.00 restocking fee. When I 
> disputed the charge with Visa they said they could do nothing
because it was 
> a clearly stated policy of DAS, which was strange because I never
received 
> any receipts or documentation from DAS.
> 
> The bottom line is, based on my experience Digital Art Supply is both 
> dishonest and unethical and all I can say is BUYER BEWARE. Sorry for
the 
> rant, but 150.00 buys allot of ill will.
> 
> Gary
> 
> 
> ----- Original Message ----- 
> From: "how786" <how786@...>
> To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
> Sent: Thursday, March 02, 2006 11:28 AM
> Subject: [Digital BW] Re: Museo Max and 1800 or 2400
> 
> 
> Dear Ginny,
> 
>  Thanks for asking.
> No, I've not resolved the issue with Crane. I am very unhappy with the
> way their rep, David Williams, has handled the matter. To make a long
> story short, the batch of Max I have jammed both my 1800 and 2400
> printers with either a front or rear load even with paper setting at
> 'thick'. Altho the specs say it should be slightly thicker than VFA,
> my batch is WAY thicker and as stiff as cardboard. I brought the paper
> over to a friend and it jammed in his 2400 as well. (The paper is
> 8.5X11, btw purchased from Digital Art Supplies.)
>  I phone Digital Art and reported the problem. I asked them to take
> back the paper and send me an equivalent amount of Museo II which has
> always worked well for me. They said they could not do so without the
> approval of David Williams from Crane. I called Crane who put me in
> touch with David Williams, their Museo support person. He asked me to
> send a few sheets of paper from the box which I did 2 weeks ago.
>  He has yet to 'test' or even look at the paper. I've yet to receive
> permission to exchange the $40 box of paper. (I wasn't even asking for
> a refund, merely an exchange)
>  The way this matter has been handled by both Digital Art and Crane
> has been most upsetting to me. I've never had such an issue  getting
> defective product exchanged especially  when it involves a small
> amount of money..
>  There is more that I could say, but this is where things stand, in a
> nutshell. I'm about to 'escalate' the matter and pursue other options.
>  Again, thanks for your concern. I'm sorry to hear that you have a
> similar issue. They probably have a bad batch of product out there.
> Good luck getting a refund or exchange.
> 
> Best Regards
> Howard
> 
> 
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "ginnylady33"
> <ginnylady33@> wrote:
> >
> > Howard,
> >  Just curious, did you ever solve the problem with Max? I recently had
> > similar problems with Museo Max jamming in my printer. I tried loading
> > it front and rear and also using the thick paper setting, to no avail.
> >  To my eye, I agree, it is WAY thicker than VFA. At least the batch I
> > have is.
> >
> > Best Regards
> > Ginny
> >
> >
> >
> > --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "how786"
> > <how786@> wrote:
> > >
> > >
> > >   Thanks. I did try one sheet at a time in the rear feeder to no
> > > avail. And, yes, it is really stiff, too!
> > > Howard
> > >
> > > --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Tim Atherton"
> > > <timatherton@> wrote:
> > > >
> > > >
> > > > >   Has anyone used this paper in either a 2400 or 1800? It is the
> > > > >   thickest paper I've ever seen and jammed my 1800 even when the
> > > > 1800
> > > > >   was set to 'thick' paper.
> > > > >   When I compared the thickness to the VFA, the Max appears at
> > > > least
> > > > >   50% thicker! I am doubting Crane's quality control as they
list
> > > > the
> > > > >   thickness at 21. (The VFA is 19) The paper is a LOT thicker
> > > > > than the VFA.
> > > >
> > > > well - it is pretty thick, but more than anything it's really
stiff
> > > >
> > > > I tend to just load it on the rear sheet loader, one sheet at a
> time,
> > > > though for bigger than letter size I have also run it through the
> > > > main feed on the 2400
> > > >
> > > > If you have the cut sheets in smaller sizes, it is 365 gsm
which is
> > > > pretty heavy stuff
> > > >
> > > > (BTW - make sure you print the correct side - my box from
> digital art
> > > > supplies was loaded upside down. Both sides of the paper are
> coated.
> > > > But I believe only the side with the greater texture is the Museuo
> > > > Max coating)
> > > >
> > > > tim a
> > > >
> > >
> >
> 
> 
> 
> 
> 
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