Digital BW, The Print

>The way this matter has been handled by both Digital Art and Crane
>has been most upsetting to me. I've never had such an issue  getting
>defective product exchanged especially  when it involves a small
>amount of money..

It's funny that you are having trouble with Digital Art Supply (DAS). 
Several Month ago I ordered a 2400 from them, I prepaid even though it was 
backordered. After more that two weeks of not getting a straight answer on 
delivery, I canceled the order by e-mail and phone, then ordered the printer 
from somewhere else that delivered it in three business days. One week later 
the 2400 from DAS was delivered to my house, I refused the package. They 
gave me a credit for the printer minus a 150.00 restocking fee. When I 
disputed the charge with Visa they said they could do nothing because it was 
a clearly stated policy of DAS, which was strange because I never received 
any receipts or documentation from DAS.

The bottom line is, based on my experience Digital Art Supply is both 
dishonest and unethical and all I can say is BUYER BEWARE. Sorry for the 
rant, but 150.00 buys allot of ill will.

Gary


----- Original Message ----- 
From: "how786" <how786@...>
To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
Sent: Thursday, March 02, 2006 11:28 AM
Subject: [Digital BW] Re: Museo Max and 1800 or 2400


Dear Ginny,

 Thanks for asking.
No, I've not resolved the issue with Crane. I am very unhappy with the
way their rep, David Williams, has handled the matter. To make a long
story short, the batch of Max I have jammed both my 1800 and 2400
printers with either a front or rear load even with paper setting at
'thick'. Altho the specs say it should be slightly thicker than VFA,
my batch is WAY thicker and as stiff as cardboard. I brought the paper
over to a friend and it jammed in his 2400 as well. (The paper is
8.5X11, btw purchased from Digital Art Supplies.)
 I phone Digital Art and reported the problem. I asked them to take
back the paper and send me an equivalent amount of Museo II which has
always worked well for me. They said they could not do so without the
approval of David Williams from Crane. I called Crane who put me in
touch with David Williams, their Museo support person. He asked me to
send a few sheets of paper from the box which I did 2 weeks ago.
 He has yet to 'test' or even look at the paper. I've yet to receive
permission to exchange the $40 box of paper. (I wasn't even asking for
a refund, merely an exchange)
 The way this matter has been handled by both Digital Art and Crane
has been most upsetting to me. I've never had such an issue  getting
defective product exchanged especially  when it involves a small
amount of money..
 There is more that I could say, but this is where things stand, in a
nutshell. I'm about to 'escalate' the matter and pursue other options.
 Again, thanks for your concern. I'm sorry to hear that you have a
similar issue. They probably have a bad batch of product out there.
Good luck getting a refund or exchange.

Best Regards
Howard


--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "ginnylady33"
<ginnylady33@...> wrote:
>
> Howard,
>  Just curious, did you ever solve the problem with Max? I recently had
> similar problems with Museo Max jamming in my printer. I tried loading
> it front and rear and also using the thick paper setting, to no avail.
>  To my eye, I agree, it is WAY thicker than VFA. At least the batch I
> have is.
>
> Best Regards
> Ginny
>
>
>
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "how786"
> <how786@> wrote:
> >
> >
> >   Thanks. I did try one sheet at a time in the rear feeder to no
> > avail. And, yes, it is really stiff, too!
> > Howard
> >
> > --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Tim Atherton"
> > <timatherton@> wrote:
> > >
> > >
> > > >   Has anyone used this paper in either a 2400 or 1800? It is the
> > > >   thickest paper I've ever seen and jammed my 1800 even when the
> > > 1800
> > > >   was set to 'thick' paper.
> > > >   When I compared the thickness to the VFA, the Max appears at
> > > least
> > > >   50% thicker! I am doubting Crane's quality control as they list
> > > the
> > > >   thickness at 21. (The VFA is 19) The paper is a LOT thicker
> > > > than the VFA.
> > >
> > > well - it is pretty thick, but more than anything it's really stiff
> > >
> > > I tend to just load it on the rear sheet loader, one sheet at a
time,
> > > though for bigger than letter size I have also run it through the
> > > main feed on the 2400
> > >
> > > If you have the cut sheets in smaller sizes, it is 365 gsm which is
> > > pretty heavy stuff
> > >
> > > (BTW - make sure you print the correct side - my box from
digital art
> > > supplies was loaded upside down. Both sides of the paper are
coated.
> > > But I believe only the side with the greater texture is the Museuo
> > > Max coating)
> > >
> > > tim a
> > >
> >
>






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