Digital BW, The Print

MIS will tell you up front that they're not the best as responding to
e-mail and that phoning them is the best way. My experience bears that
out. Like you, I'd love to correspond by e-mail but in their case I
find time to call. Call and you're find their customer service is
first rate. 
Bob Michaels

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "LAJacobs"
<lindajacobs@v...> wrote:
> Forgive the OT post but I know many of you purchase from MIS 
> Associates and I would like your input on their customer service. I 
> was planning to purchase MIS bw carts for my C82 and/or my 1160, but 
> I am having second thoughts because MIS has failed to respond to a 
> customer service problem I'm having. The cartridge resetter I 
> purchased seems to be defective (tried 3 diff carts), which has 
> prevented me from refilling their carts with the UC match inks I 
> purchased from them. I contacted MIS via Email last Sunday but have 
> had no response thus far. I am unable to telephone MIS during the day 
> so email is my method of contact.  I used their Customer Service/Tech 
> Support email address. 
> 
> Is this typical of MIS' customer service?
> 
> TIA for input/suggestions.
> 
> Linda J