Some of the auto-reset chips require that you remove the cart and re-insert it. You might try that.
If it's not auto-reset, you should have a resetter.
Paul
On Mon, Mar 23, 2015 at 9:18 AM, haroldeastman1984@... [DigitalBlackandWhiteThePrint] <DigitalBlackandWhiteThePrint@yahoogroups.com> wrote:
Yes, I think you're probably right -the printer is getting erroneous information from the cart for whatever reason, and is signalling that the black has run out.
Also, yes it is a refillable cart.As soon as I hear from MIS support, I'll post what they suggest here.H.