Digital BW, The Print

I had the same experience earlier this year, but more recently have had prompt service and shipment.

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "zubovak" <bildad@...> wrote:
>
> I'm having a devil of a time with getting help from MIS. I've got multiple requests, the oldest starting a week ago Monday. I've had some response and was told that the agent needed to talk with a supervisor and would call me in about an hour and a half. That was last Wednesday.
> 
> I think, at this point, they are intentionally ignoring me. It's a shame because here's their customer support statement from their website:
> 
> "Customer Service 
> There are several components of Customer Service, the most important one that goes without saying is attitude. We will bend over backwards to help you in any way we can."
> 
> I really want to work with them but they will not return my calls or answer my support requests. I've never, in 15 years in this business, had a vendor like this.
> 
> Anyone else experience this?
> 
> Clark
>