The Yamaha AN1x Synthesizer mailing list

I just spoke with Yamaha and they will NOT send you a free upgrade 
for the OS if you purchased the unit used.

I spoke with a manager to let them know that others reported that 
they had received the update on used units per the e-mails in this 
group (unless I misunderstood what I had read).

They stated that it was policy that they will not send the update on 
used gear even though they had done so in the past.  When I mentioned 
that I could have lied and stated that I bought it from a music 
retailer, he agreed that I could have lied and got the part.

I mentioned that I would be updating the 450 users on this Yahoo 
group and he stated that was fine.  If I wanted to let everyone know, 
that was fine with him.

Just wanted you to know if you buy it used and tell them the truth 
(which is always the best policy in my mind) it will cost you $35 for 
the upgrade.

Seems for $35 they could have kept a happy customer, but they choose 
to live by policy.

Just my first experience with Yamaha.  Much different then my 
experience with Korg or Alesis.  Alesis sent the e-prom at NO charge 
even as a used unit.  When there is a bug, even Microsoft provides 
free upgrades.

Robert